Design Desk Engineer (MSP Sales Engineer)
Design Desk Engineer (DDE) Location: Wilmington, NC areaCompany: CW IT SupportDepartment: Business Alignment TeamType: Full-TimeBe the Architect Behind IT That WorksAt CW IT Support, we don't just fix problems, we design solutions that scale with our clients' success. We're looking for a Design Desk Engineer (DDE) who is equal parts technician, consultant, and strategist. If you love translating complex technical needs into actionable IT project designs that drive real business results, this is the role for you.What You'll DoAs a DDE, you will play a pivotal role in the Business Alignment team, collaborating closely with Account Managers to:Craft tailored IT proposals and work plans that align client needs with MSP best practicesSource hardware, software, and services while optimizing margins and pricingLeverage tools like QuoteWerks and centralized documentation to build rock-solid solutionsJoin KT meetings, internal huddles, and project reviews to ensure transparency and alignmentTrack KPIs, contribute to standards development, and continuously level up your technical skillsWhy This Role MattersThis isn't just a back-office engineering role. You'll have a direct impact on client success and help drive non-recurring revenue through smart, standardized project design. Your work will make our service delivery smoother, our clients happier, and our MSP stronger.What You Bring to the TableBachelor's degree or tech school training plus relevant industry certificationsA proven track record of technical success in an MSP or IT services environmentMastery of process-driven project planning and ticket managementStrong communication skills with a client-first mindsetA love for tech, a sharp eye for detail, and a drive to continually improveWhat's in It for YouCompetitive salary and performance-based incentivesOpportunities for professional development and certificationsA dynamic, values-driven culture focused on collaboration and growthA chance to join a team where your designs shape the future of small business ITReady to Design the Future?Apply now and join a company that values your technical expertise, sharp thinking, and passion for progress.