Roofing Service Manager

The Service Manager will primarily provide oversight of the execution of all service calls, warranty repairs and lead generation service requests at Dynamic Roofing and Construction. Additionally, you will have the responsibility of managing a team of Service Techs that you will be directly responsible for their scheduling, performance, training and development as well as directly managing high priority jobs as required. Many elements of this job will require you to be in the field on the job site in order to oversee the performance of the Service Techs, oversight of all production work on assigned jobs and ensuring the customer receives the highest quality service. This role will require engagement across all facets of the organization: sales, production, accounting, administration and a high level of customer service both on the phone and in person with customers and subcontractors. Roles & Responsibilities Manage a service team and ensure full adherence to Dynamic processes and service execution Providing reporting to Operations Manager on ownership and status of all service calls Implement and ensure adherence to a process for the receiving, tracking and executing all internal and external requests for service Ownership of pricing structure for service calls and ensure appropriate margins on service work Manage the emergency call process for leaks and allocating resource to execute based on defined prioritization structure Manage Maintenance Program enrollees and presentation materials for sales team Partner with Operations Manager to develop training programs for field reports and succession planning for career development of the production department as a whole Provide necessary data to contribute to reporting needed for executive management Take ownership of projects as needed and for jobs you are specifically assigned: o Provide full direction of the subcontractor crews and directly manage foreman on the job site o Manage the subcontractor crews on the job site to ensure compliance with OSHA and municipal regulations o Understand and manage the expenses budgeted to the job and provide timely reporting of any material deviation from the budget for the job Ensure communication regarding project status occurs timely to parties within Dynamic as well as from a customer perspective Partner with Operations Manager on developing structured pricing for roofing and non-roofing subs and determining which subs are best suited for the specific service calls