Customer Service Representative

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.This position will oversee and ensure timely, accurate completion of customer service and order processing dutiesJob Responsibilities:Oversee key daily Customer Service tasksOrder EntryInvoicingTimely Order DeliveryBuilds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staffEscalation resource for customer complaint and order issue investigations and resolutionsEnsure consistent and timely availability of requested daily activity/sales reportsMonitor and review team performance metrics to ensure consistent task executionDevelops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staffRemains knowledgeable and up-to-date on product changes and developmentsContinually builds good customer relationsOther duties may be assigned from time to time by the managerRequirements:Strong written and verbal communication skills (English)Solid work ethic, ability to multi-task,Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team membersProficiency with Microsoft Office, SAP, and EDI processes and portal tools a plusQualificationsBachelor's degree or equivalent experience1+ years' of customer serviceExcellent written and verbal communication skillsProficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)