Operations Manager

The Moscoso Group is hiring an Operations Manager to lead and build the operational foundation of our growing real estate business.This is not an Executive Assistant role, a coordinator role, or a support-only position. This is an operational ownership role.We are a high-producing, family-operated real estate team with deep community roots and a clear vision for growth. Our leadership brings vision, urgency, sales, and growth. This role brings structure, accountability, process discipline, technology adoption, and calm operational stability.If you are a calm, systems-driven operator who wants real ownership and is excited to help build the operational foundation of a growing real estate business, we'd love to hear from you.The right person will lead the administrative side of the business, build and protect systems, hold team members accountable to standards, improve how we use technology and AI, and remove leadership from day-to-day operational bottlenecks.We are looking for someone who can step into a growing business where not everything is fully built yet, take ownership, and improve or create the systems, tools, and processes that allow the company to scale responsibly.This is a full-time, in-office role based in Pembroke Pines.BenefitsBenefits: Medical, Dental, Vision & PTOGrowth-oriented, high-accountability team environmentReal ownership over operations, systems, technology implementation, and process improvementThis Role Is For You IfYou are a systems-minded operator who:Takes ownership without waiting to be told what to doBuilds workflows, checklists, SOPs, and repeatable processesCommunicates directly, clearly, and professionallyLeads administrative team members with maturity, consistency, and follow-throughHolds people accountable to agreed-upon standardsCan respectfully challenge leadership when speed, exceptions, or unclear decisions threaten the systemBrings structure to ambiguity and calm to a fast-moving environmentProtects culture without avoiding hard conversationsMoves from planning into execution and ensures systems are actually adoptedIs motivated to learn and implement AI, automation, CRM, and technology tools that make the business more efficient, scalable, and accountableWants to build something long-termResponsibilities:Own the day-to-day operations of the business and ensure work moves forward without unnecessary leadership involvementLead the administrative team with clear expectations, follow-through, and accountabilityBuild, document, and improve SOPs, workflows, checklists, and internal systemsCreate clarity around ownership, deadlines, priorities, and operational standardsIdentify bottlenecks, gaps, and inefficiencies, then recommend and implement practical solutionsManage onboarding systems for new agents and administrative team members, including 30/60/90-day expectationsImprove CRM discipline, data accuracy, reporting, dashboards, and follow-up systemsEvaluate and help implement AI, automation, and technology tools that improve efficiency and scaleEnsure new systems are adopted by the team through training, documentation, and consistent inspectionEscalate issues with clear facts, options, and recommendations when leadership input is neededQualifications:RequiredProven experience in operations, project management, office management, business management, or a similar leadership roleExperience building or improving systems, SOPs, workflows, checklists, or internal processesExperience leading people, vendors, departments, or cross-functional workflowsStrong organizational skills and attention to detailStrong written and verbal communication skillsComfortable working in an office full-time in Pembroke PinesComfortable holding people accountable to standardsComfortable working with strong personalities and fast-moving leadershipProficient with spreadsheets, CRM systems, project management tools, and office technologyComfortable learning new technology, AI tools, automation platforms, CRM systems, and workflow toolsStrongly PreferredReal estate operations, construction operations, logistics, project management, or another deadline-driven operational backgroundExperience managing administrative teamsExperience building onboarding or training systemsExperience with reporting, dashboards, scorecards, or CRM disciplineExperience implementing new software, automation, AI tools, CRM improvements, or operational technology across a teamBilingual English/SpanishBachelor's degree in Business, Operations, Management, Marketing, or a related field preferred, but not required, with strong relevant experienceAbout Company:At Moscoso Real Estate Group, we've proudly served our community since 1993 as a family-operated, award-winning real estate team. We are a small, high-producing team entering a growth phase and building a more structured, high-quality operation around our Mission, Vision, and Values.Our Mission: Improve your life's journey through real estate.Our Vision: To be the real estate company of choice by offering an unparalleled world-class experience.Our Values are represented by D.R.E.A.M.S.:Dedication — We show up for each other, the mission, and the client experience.Resourcefulness — We solve problems, take ownership, and bring ideas forward.Excellence — We hold a high standard in the quality of our work.Authentic Accountability — We lead with honesty, transparency, and ownership.Mastery — We believe in continuous learning and improvement.Selfless — We put the team and mission ahead of ego.