Payroll and Benefits Manager

At HSO, our people are at the center of everything we do. As our Payroll and Benefits Manager, you’ll play a critical role in ensuring our employees are supported through accurate payroll, strong benefits administration, and compliant, scalable processes that support a growing professional services organization.This role partners closely with HR, Finance, and Total Rewards leadership and helps deliver a reliable, high-quality employee experience across payroll, reimbursements, and benefits operations.As a Payroll And Benefits Manager, You Will…Oversee end-to-end payroll processing for a multi-state, remote workforce of 400+ employeesEnsure compliance with federal, state, and local payroll tax regulations across jurisdictionsPartner with HR and Finance to reconcile payroll accounts and resolve discrepanciesSupport FLSA classification audits and maintain accurate payroll system updatesManage expense reimbursement processing, audits, and policy compliance trackingMaintain documentation supporting audits and regulatory requirementsAdminister day-to-day benefits operations including enrollments, changes, and terminationsServe as a primary employee contact for benefits eligibility, elections, and routine questionsSupport ACA reporting, retirement plan deductions, and annual 401(k) audit preparationCoordinate with carriers and third-party administrators to resolve eligibility and file issuesDeliver benefits orientation sessions for new hiresContribute to HR process improvement initiatives that enhance employee experience and operational efficiencyYou’re great at…Owning payroll processing in a multi-state environment with accuracy and confidenceWorking deeply inside BambooHR as a system of record—not just running payroll, but troubleshooting, auditing, and improving workflowsInvestigating payroll or benefits discrepancies and driving issues through resolutionNavigating ambiguity when information is incomplete and determining next steps independentlySupporting employees through complex claims or eligibility questions with care and clarityExplaining payroll and benefits topics clearly to employees, HR partners, and leadershipStaying calm and structured under pressure, especially during reconciliation or reporting spikesPerforming detailed payroll variance analysis and identifying root causes quicklyManaging competing priorities while maintaining strong documentation disciplineCommunicating clearly in writing and cross-functionally with Finance and HR stakeholdersSuccess in this role means you...Take ownership of payroll questions and follow them through to resolutionInvestigate anomalies confidently instead of escalating prematurelyCommunicate clearly and calmly with stakeholders during sensitive payroll situationsSupport employees with professionalism and compassion when navigating benefits issuesBring structure and clarity when processes are evolving or incompleteOperate as a trusted partner to HR and Finance leadershipSound like you? If so, you'll have…5+ years of payroll and benefits administration experienceDemonstrated experience processing payroll for multi-state U.S. organizationsStrong hands-on experience working in BambooHRExperience investigating payroll discrepancies, benefits claims issues, or reconciliation variancesStrong knowledge of payroll tax compliance and regulatory reporting requirementsExperience supporting compliance across ACA, ERISA, HIPAA, and COBRAExperience preparing documentation for 401(k) auditsExperience partnering cross-functionally with HR and FinanceA bachelor’s degree in HR, Accounting, Business Administration, or a related field (or equivalent experience)Bonus points if you have…Certified Payroll Professional (CPP)CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certificationExperience supporting a remote or distributed workforceExperience working with self-funded health plansExperience improving payroll or benefits processes in a scaling organizationExperience supporting expense reimbursement compliance and auditsWhy join HSO?HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience.If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.