Remote Customer Support Analyst I

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact.We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!This is a full-time opportunity with no travel required.Remote but ideally located in the Cincinnati OH area.What You'll Do:Review and assess customer-initiated incoming support cases and categorize case priorityRespond to Level 1 and Level 2 online customer support cases, including:Customer-generated cases (supplier/distributor)Auto-generated cases (Ops Log Errors, PA Data, Missing Data)Transactional cases measured by contractual time-to-resolution (TTR)Meet Level 1 and Level 2 support case severity goals as defined by ManagerParticipate in shared hours of operation scheduleProvide shared support for operations log and late/missing data monitoringRequirements for Success:0–3 years of related customer support or operations experienceAssociate or Bachelor's degree, or significant industry experienceStrong customer service skillsExcellent written and oral communication skillsExcellent organizational and project management skillsWillingness to learn and grow in a fast-paced environmentData migration, management, or manipulation experience a plusExperience with databases, including writing queries, a plusBusiness system experience and understanding of Inventory Management a plusPerks & Benefits:Remote-friendly and casual work environment401k with 3.5% company match, vested after 2 years20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidaysMedical, dental, vision and other life/health insurance plansPaid parental leaveWellness reimbursement programWho is TrueCommerce?TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.Please visit our careers website for additional information