Dispatcher
Dispatcher Sila Heating & Air (King of Prussia, PA)Keep the day moving. Keep the board tight. Help techs win.
At Sila Heating & Air, our dispatchers don't just answer phonesthey run the operation. You'll be the quarterback of the day, making sure the right tech gets to the right job at the right time, maximizing efficiency, revenue, and customer satisfaction.
If you thrive in fast-paced environments, can think on your feet, and know how to keep technicians productive and customers happy, this role is for you.
What You'll DoDispatch HVAC, plumbing, and electrical service technicians using ServiceTitan to maximize route efficiency and revenue per call
Manage the daily board: scheduling, rescheduling, and filling open time slots
Prioritize calls based on urgency, location, and technician skillset
Communicate constantly with technicians, customers, and management throughout the day
Monitor technician progress and adjust schedules in real-time
Confirm appointments and reduce cancellations/no-shows
Work closely with CSRs to ensure calls are booked properly and completely
Help drive average ticket and conversion rates by placing the right tech on the right call
Handle high call volume and problem-solve on the fly
What We're Looking For2+ years of dispatching, scheduling, or coordination experience (HVAC/home services preferred)
Experience with ServiceTitan or similar field service software
Strong communication skillsclear, direct, and professional
Ability to multitask and stay organized under pressure
Strong sense of urgency and decision-making ability
Team player who works well with technicians and office staff
Comfortable in a fast-paced, performance-driven environment
What You'll GetCompetitive hourly pay + performance incentives
Full benefits (Medical, Dental, Vision, 401k with match)
Paid time off & holidays
Stability with a growing, multi-location company backed by strong leadership
Opportunity to grow within Sila Services across multiple brands and locations
A team environment where your role directly impacts revenue and success
$50,000 - $55,000 a year