CSR

CSR IAbout us:We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.Job Summary:We are looking for full-time individuals to work in our Customer Service department in our fast-paced environment. CSR’s are responsible for duties including: interacting with customers via phone or email to provide overall customer satisfaction, completing and reviewing data entry for accuracy, promptly respond to customer inquiries regarding available delivery services and account information, assisting in relabeling inventory, maintaining customer records by updating account information and strong time management skills to meet the team’s and individual’s deadlines. Key Responsibilities:Interact with customers via phone or email to provide overall customer satisfaction.Process customer orders, accurately and timelyPromptly respond to customer inquiries regarding available delivery services and account informationObtain and evaluate all relevant information to handle delivery service inquiriesProvide scheduling, service and delivery information to customer in timely mannerStrong time management skills to meet team and individual deadlinesCommunicate and coordinate customer order requirements effectivelyFlexibility to adjust and adapt to meet customer needs as well as internal requirementsMaintain customer records by updating account informationProcess customer orders/changes/returns according to established department policies and proceduresProvide timely feedback to the company regarding service failures or customer concernsPartner with the relevant customer service teams to meet and exceed customer's service expectation Requirements:High school diploma or equivalent requiredMinimum of 1-2 years of previous customer service experience desiredMust be able to work in a team environmentProfessional and courteous communication skills: Verbal and Written SkillsKnowledge of MS OfficeStrong attention to detail to ensure accuracy of orders and overall customer satisfactionSelf-motivated, excellent organizational skills and have realistic multi-tasking abilitiesFollow instructions and receive and provide professional feedbackExercise good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed Job Type: Full-time Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.