Culinary Services Manager

Are you the KIND kind? Do you make HAPPINESS happen? Choose a career that really makes a difference in people’s lives – one where you can be your delightful self every day and connect with a team who really cares about each other and the people they serve together. We’re committed to creating a workplace where you feel safe and supported, have access to resources that help you take care of your family, and enjoy opportunities to grow your career. OUR VALUES – THE BELIEFS THAT GUIDE US PEOPLE FIRST We balance running a smart business with the best interests of our customers and our employees. We provide exceptional care for residents and we value and develop our employees. We make everyone feel like they belong. The day we stop believing in our people, we’ll just be another senior living company. WE KEEP OUR PROMISES Each of us is responsible for our words, actions, and results. We take ownership for the quality of our individual work but also take pride in what we deliver as a team. We understand that running a strong business allows us to keep our promises to our customers, their families, our team members, and investors. HONEST COMMUNICATION We communicate honestly and respectfully. We share information, insight and advice frequently and constructively. We manage tough situations with courage and candor. We build trust through responsible actions, honest relationships and frequent recognition. HAVE FUN, BE DELIGHTFUL We know that growing older can be hard. So we bring a fun, positive attitude to work every single day. We enjoy our work and deliver hospitality and care delightfully to create memorable moments for our residents, their families and for each other. CONTINUOUS IMPROVEMENT We relentlessly pursue continual learning, adaptability and process improvements to enhance our services and business. We gain a sense of purpose from getting the right things done well. We learn from our mistakes and quickly adapt. We leave everything we touch a little bit better. We know our ability to adapt and change leads to personal and professional growth. Job Summary This position works under the Executive Director or Director of Hospitality and directs all activities of the Culinary Services Department and dining room. Responsible for quality of meals served, quality of service delivery during meal service, control of Culinary Services expenses, and for compliance with special diets offered by the community. Essential Functions 1. Responsible for planning, directing, controlling, communicating, and coaching in the dining service department. 2. Manages and directs the Culinary Services Department. Implements menu program that meets nutritional requirements, including special diets, for residents. Assesses and responds to resident preferences to achieve high level of resident satisfaction. Manages resources and budget allotted in making purchasing decisions for Department. Maintains accurate accounting records for all receipts and expenses of the Department. Develops purchasing guidelines, implements cost effective food and supply procurement system. 3. Ensures that all foods are prepared to the satisfaction of residents and in accordance with safe food handling practices. Develop and implement procedures to ensure that food is stored and prepared in accordance with safe food handling and safety standards, including ensuring that food temperatures and time controls are maintained during storage, production, and serving. Ensures that all equipment used meets all health department standards. 4. Manages and coaches team members to provide high-quality service to residents and maintain positive resident experiences during mealtimes. Circulates through the dining room and speaks with residents to ascertain resident preferences and satisfaction with meals and food quality. 5. Makes recommendations to the Executive Director or Director of Hospitality on hiring, firing, promotion, demotion, and discipline for all team members in the culinary department. Provides information regarding individual staff performance for purposes of evaluations. Helps establish job performance standards to guide performance improvement. Trains new staff in the Culinary Services Department regarding policies and procedures, nutritional requirements, resident satisfaction, dietary guidelines, sanitation guidelines, and flow of work. Conducts periodic continued and additional training regarding dietary and sanitation guidelines with existing staff. 6. Ensures and helps maintain a clean kitchen. Develops and assigns work schedules for culinary staff. Leads and conducts regular meetings with all culinary team regarding meal planning, resident satisfaction, safety standards and guidelines, etc. Order all food and supplies. Maintain and monitor food services inventory. 7. Establishes quality standards for the presentation and service of food by the Culinary Services Department. Establish standards for receiving, storing, and inventorying food and supplies, including comparing the order to what is received and for quality assurance of all products. 8. Fosters teamwork with co-workers, takes actions which assist others beyond job responsibilities, treats others with respect, works with integrity and ethically, and has a positive impact on co-workers, residents, and visitors. 9. Performs other duties as assigned or needed. Education and Experience High School Diploma or equivalent required. Two years of continuing education preferred. Minimum one year of experience in food services preparation and two years’ managing staff required. Three years of experience in food service preparation and managing staff. Certifications, Licenses, and other Special Requirements Current Serv/Safe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Must meet all health requirements, including TB. Must pass criminal background check. Required first aid & CPR certificate. Minimum of 18 years old. Must have compassion for and desire to work with the elderly. Essential Skills Able to communicate verbally in person and over the phone in fluent English, and to read, analyze, interpret, and complete documentation in fluent English. Performs well under pressure, resolves conflicts, prioritizes tasks, follows through with ideas, and shows initiative in overcoming obstacles. Works independently, is self-motivated, and makes sound and timely decisions. Demonstrates excellent organizational skills and is detail oriented. Pleasant, professional, and personable