Technical Account Manager - Post Sales

Job DescriptionAs a Technical Account Manager, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.You Ensure That Customers Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption. Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges. Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy.To Understand Your Role Better At EscapeLead post-sales onboarding & rollout:Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.Own The Long-term Customer RelationshipBe the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.Drive Adoption & Value RealizationMonitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.Be The Post-sales Technical ExpertAnswer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.Provide Technical Guidance And Automation SupportAssist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed.Feed The Product LoopCollect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.Why Escape?You own the post-sales moment where Escape becomes mission-critical for our customersHands-on technical work with Python and integrations, making a real security impact Influence both retention and the product roadmap Collaborate with a world-class technical team solving meaningful cybersecurity problemsFast-growing startup, top-tier investors, and strong growth potentialQualifications Proven Professional: You have 3+ years of experience in a deep tech environment. 1-2 years of consulting experience is a plus. Technical Background: You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred. Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships. Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team. Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients. Able to travel on-site: You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site.Excellent written and verbal communication abilities. Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.Our Interview ProcessInitial screen with People & Operations Manager (30 min)Technical ChallengeMeeting with our Sales Engineer (60 min)Executive/founder interview (45 min)References + offer