Remote Call Center Representative

TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.Recruiter Note: Remote position, but Candidate must reside within Orlando, FL or nearby cities.DutiesAnswer and track incoming callsPrepare and submit accurate, detailed reports in government systemsAccurately record all details in accordance with proceduresConduct database and open-source researchRoute and elevate calls appropriatelyOther duties, as assignedRequirements3 +experience in a call centerAssociate's Degree (Preferred) high school diploma or equivalent is requiredProven ability to multitask simultaneously communicating and inputting dataStrong written and verbal communication skillsProficiency with telephony systems, CRMs, and Microsoft Office Suite.Experience in handling sensitive informationBenefits TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.#J-18808-Ljbffr