Network Administrator

Outperform your competition; consider becoming part of our growing family! At ConRes, we believe that a Company is only as successful as its employees are and its customers. With over 50 years of experience nationwide, we are a seasoned technology integrator that provides information technology solutions. Our IT experts offer Enterprise-class solutions ranging from cloud, virtualization, converged infrastructures, backup and recovery, to storage networking and security. Awards and Recognition: 2021 · “Top Workplaces”, Energage, 2021 2020 CRN Tech Elite 250, The Channel Company, 2020 CRN MSP 500 Award, CRN, 2020 Boston Business Journal Area's Largest Minority/Women-Owned Business, Boston Business Journal, 2020 Boston Business Journal Areas 100 Largest Private Companies, Boston Business Journal, 2020 Boston Business Largest Family Owned Business, Boston Business Journal, 2020 CRN Solution Provider 500, CRN, 2020 This position is scheduled for 3:00 PM EST to 11:30 PM EST (Monday through Friday). JOB REQUIREMENTS We are looking for a Network Administrator. The Network Administrator will work with a team of Managed Services analysts and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. This role will also have exposure across a range of server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly, and provide exceptional customer service. Document processes, procedures, and reporting to ensure our customer network environments are operating efficiently and in line with best practices • Participate in network related projects and customer onboardings • Regularly upgrade network systems as needed General Operations: • Communicate clearly with customers both in writing and over the phone • Execute change requests and address issues escalated from the technical analyst team • Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems • Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required • Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs • Configure monitoring tools including adding and removing systems and modifying measurements and thresholds based on best practices and historical norms • Research technical issues, using internal and publicly available documentation • Work with OEM and 3rd party support providers to resolve issues • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations • Ability to work independently proactively identify and resolve issue without direct instruction • Act as an escalation point during both business and non-business hours, as required • Configure system backups and verify that backups have been completed • Perform other tasks as assigned by management The pay range for this position is $85,000 – $95,000 per year. This range reflects the annual salary that Continental Resources reasonably and in good faith expects to pay for this position at the time of posting, consistent with the Massachusetts Pay Transparency Law (M.G.L. c. 149, § 105E). #ConRes High school diploma required; college degree strongly preferred • Relevant entry-level certifications strongly preferred: o CCNA or equivalent vendor certification o CompTIA Network+ Experience • 1-3 years in a networking role • Experience providing customer support • Experience in 24x7x365 Managed Services or SaaS organization preferred • Experience using ITSM and Monitoring tool sets Skills • Highly analytical thinker and troubleshooter • Detail oriented with excellent documentation and communication skills • Self-motivated, passionate about technology, with the desire to learn new things • Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet • Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls • Ability to administer unified communications platforms strongly preferred • Strong knowledge of IT security principles • Ability to mentor and train System Analysts