Consumer Affairs Specialist

Serves as Sentry's primary point of contact for the Department of Insurance consumer complaints and the internal resource for formal complaints generated through multiple channels.This position will be seated in our Stevens Point, WI - Home Office location under our hybrid work model.What you'll Do: Lead, coordinate, and support all aspects of the complaint processes. Including, but not limited to deescalating consumer complaints using Sentry's complaint system, evaluating the complaint to determine the nature of the complaint, thebusiness units impacted, and the documentation required to establish and support a position.Leveraging broad knowledge of insurance compliance and regulatory matters related to complaint handling requirements, secures necessary documentation from the related business area; ensuring sensitive and/or protected information is redacted appropriately.Responds to questions from internal and external contacts, drafts, and submits timely and accurate company responses to state insurance departments as required.Partners with Legal and Compliance departments as needed to ensure an accurate interpretation of laws are being cited when responding to complaints.Develops and maintains positive and productive relationships with insuranceregulators and internal business stakeholders. Maintains a high degree ofconfidentiality, professionalism, and customer service.What it Takes: Bachelor's degree or equivalent experience3+ years of related work experience, experience in Claims, Underwriting or Regulatory Compliance strongly preferredKnowledge of insurance policies, coverages, claim payment procedures, underwriting guidelines and state regulatory requirements strongly preferredDemonstrated ability to effectively interact with associates on various levels across an organization including executivesDemonstrated human relations skills including the ability to effectively deal with frustrated or angry customersExtremely proficient writing in oral communication skillsAbility to analyze and interpret complex and detailed documents such as contracts, medical reports, police reports and state insurance regulationsAbility to analyze, review, exercise judgment and make sound decisionsDemonstrated time management and prioritization skillsWhat You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offerflexibilitythrough a scheduled Hybrid work model.Monday and Friday work from homeif you choose to, Tuesday through Thursday you'll work in office.As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry willprovide equipmentfor your home office.Meal Subsidyavailable for associates who report to an office.401(K) plan with a dollar for dollar match on yourfirst eight percent , plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) and utilize ourTuition ReimbursementprogramGenerous Paid-Time Off plan for you to enjoy time out of the office as well asVolunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellnessbenefitsto encourage a healthy lifestyle.Well-being andEmployee AssistanceprogramsSentry Foundationgift matchingprogram to encourage charitable giving.About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Joe Larsen Talent Acquisition Specialist Senior Joe.larsen@sentry.comEqual Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.