Quality Engineer

Who we are:Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.Reporting directly to the Manager of Customer Quality within the Quality department. The Quality Engineer is collaborating with the entire Quality team including Supplier Quality as well as Engineering and Production.Key area of responsibility is Customer Quality and Production Quality. Gathering customer field data and prioritizing CAPAs, assisting customers with resolution to issues.Visual Comfort Offers:Work-Life Balance: Monday - Friday, 7:00am - 4:00pmTraining & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.Paid Time Off: Generous vacation accrual and paid time off policies.Holidays: 7 paid holidays per year, in addition to 2 floating holidays.Compensation: Competitive compensation planHealth Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.Insurance: Company-provided life insurance and short-term disability coverage.Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date. How success is defined:Maintain appropriate quality performance metrics (quality and process compliance reports) and drive resolution of issues.Facilitate and drive root cause analysis and problem solving using various quality tools (8D, 5 Why, Pareto charts, etc.). Monitor and report on root cause resolution activities. Involve appropriate functional areas as necessary.Troubleshoot technical and quality issues in the field related to VCC products, systems, and installations and in particular architectural product support casesPerform root cause analysis on field failures and customer complaints, documenting findings and corrective actionsManage internal audits, including scheduling, preparation, and follow-up actionsWork with manufacturing engineering to establish improved operator instructionsInitiate projects based on priority (pareto) to reduce incoming inspections and enable dock to stock of incoming materialCommunicate supplier actions to Supplier Quality team.Help in developing standard work procedures and instructionsMaintain and create quality related documentation.Support new product launches to ensure the required quality standards are met.Coordinate with Manufacturing Engineering, Operations, Design, Engineering, Technical Support and Supplier Quality on current product issues and roll out of new products to the production lines.Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.Exhibits and adheres to the established Visual Comfort Company Values.Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams. What you will bring:5 years' previous experience in qualityCollege graduate bachelor's degreeExperience in electrical concepts and electronics as well as mechanical engineering.Experience in architectural lighting products is preferredStrong aptitude for and proficiency navigating JDE and WMSExperience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plusExceptional organizational and time management skills, with a strong attention to detailAbility to prioritize and handle multiple tasks and changing prioritiesAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationDemonstrate exceptional communication across all contact channels, including email, chat and phoneMust exhibit proficient analytical and computer skills, including word processing, spreadsheets, and outlookProven background in use of quality tools including but not limited to six sigma, DMAIC, root cause / 8DAbility to lead cross-functional teams.Available to work a flexible schedule including weekends, early mornings, late eveningsEquivalent combinations of education and experience will be considered for this roleCompensation Range: $87,000 - $91,000#LI-OnsiteQualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.