Customer Support Representative

JOB DESCRIPTION Are you a natural problem-solver? Do you love to take initiative and thrive as part of a team? If you are a professional multitasker with motivation to excel, join the Double A Solutions team as a Customer Support Representative. This role requires availability until 7pm. THE COMPANY: Double A Solutions has been offering innovative software solutions nationwide since 2003. Our mission is to develop cutting-edge SaaS software allowing companies to automate and eliminate the manual activities they may be doing today. In addition to building software, we are striving to serve our customers in a professional manner and help them get the most out of the products we produce. Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/ Meet our team here: https://www.youtube.com/watch?v=M7XvJFiraa4 THE POSITION: We are looking for a full-time Customer Service Representative. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by: Answering incoming customer inquiries Collaborating with management teams to stay updated on new products, services, and policies Recording customer information within our customer support database. Zendesk or other ticketing system experience preferred Engaging with clients in a friendly and professional manner while actively listening to their concerns Offering support and solutions to customers in accordance with the company's customer service policies Collaborating with the software development team for troubleshooting and ticket solving methods WHY SHOULD YOU APPLY? Comprehensive benefits package, including medical, vision, 401K and PTO A fantastic work culture that has values you can stand behind Ability to work remotely from home Opportunities for growth, both personal and professional Work for a company where you are more than just a number INTERESTED? If you have experience in a call center setting and want to be a part of a company with a great work culture that values you as an employee, apply now!