Call Center Agent
Occupations:
Customer Service RepresentativesTelemarketersReceptionists and Information ClerksSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All OtherIndustries:
Business Support ServicesAgencies, Brokerages, and Other Insurance Related ActivitiesAgents and Managers for Artists, Athletes, Entertainers, and Other Public FiguresComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesSchool and Employee Bus TransportationOverviewWe are seeking a customer-focused Call Center Agent to handle inbound and outbound calls while assisting customers with account-related questions and service support.Key ResponsibilitiesAnswer inbound calls and respond to customer inquiriesMake outbound follow-up calls regarding services or accountsProvide accurate information about products and servicesResolve customer concerns and escalate issues when necessaryMaintain records of customer interactions and call activityMeet daily customer service and call performance goalsMinimum RequirementsStrong verbal communication and active listening skillsProfessional and customer-focused demeanorBasic computer and data entry skillsAbility to multitask in a fast-paced environmentPrevious call center experience is a plus but not required