Customer Success Agent

At OfficeLuv , we work diligently to streamline the ordering process for modern workspaces. Our clients rely on us to keep their offices and work environments running smoothly, and that starts with a Customer Success team that is organized, efficient, and proactive.We are currently looking for a Customer Success Agent to support the end-to-end experience for OfficeLuv customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.This is a "Work from Home" role; however, candidates must be based out of the Chicago area.This role is Part Time , with an estimated weekly schedule of around 20-30 hours , with the potential to scale based on business need and seasonal demand.The starting hourly pay rate for this role is $20-$23/hr, with flexibility to scale based on experience.ABOUT YOUYou believe in creating the best possible customer experienceYou thrive in fast-paced environments and multitask with ease without getting flusteredYou are detailed, love organization, and are driven by resultsYou're personable, professional, and positive!You have great communication skills and are comfortable interacting with customers and account managers regularlyYou have a motivating energy and a flexible demeanorYou are proactive, solution-oriented, and highly organizedYou are punctual, responsible, and willing to learn new thingsWHAT YOU'LL DOCustomer Support & Ticket Management Resolve customer tickets promptly using a CRM (Zendesk)Accurately tag and categorize customer tickets based on typeRespond to customer inquiries with professionalism and a helpful, positive toneData & Systems Management Update and maintain customer information within internal CRM and backend systemsEnsure accurate documentation of all customer interactionsCross-Functional Collaboration Work directly with Account Managers and Operations teams to determine the best course of action for customer requestsIdentify recurring customer issues and report trends to the appropriate team membersAct as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer successQUALIFICATIONSBachelor's degree required1+ year of experience in Customer Success, Account Management, or related client-facing roleAbility to address tactical issues efficiently and effectivelyStrong Listening skills with the ability to understand customer business needsProven ability to multitask and prioritize in a dynamic environmentExcellent organizational and time-management skillsEnjoys working as part of a team in a collaborative environmentClear, professional written and verbal communication skills