Client-Facing Project Lead - Manufacturing Operations

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Project Account ManagerAustin, TX, US4 days ago Requisition ID: 1356Salary Range: $70,000.00 To $75,000.00 AnnuallyTitle: Project Account ManagerReports to: Account ManagerAbout WildpackWildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG space. The company specializes in aluminum can beverage sleeving, filling, and third-party logistics. We are looking for someone who is a natural leader and is committed to delivering high quality service with high-performance results. Bring an entrepreneurial spirit and come grow your career in a fun, inclusive, and established business that is supportive with lots of opportunity for advancement. The Company recently went public on the Canadian Toronto Stock Exchange Venture, bringing massive opportunities to its employees for career progression and a variety of learning opportunities.About the RoleWe are looking for a proactive, customer-focused Project Account Manager to serve as the operational bridge between clients and plant operations. This role is responsible for managing customer projects from onboarding through production and final shipment while ensuring a high level of communication, organization, and execution throughout the process.The ideal candidate thrives in a fast-paced manufacturing environment, understands the balance between customer expectations and operational realities, and takes ownership of projects from start to finish. You are highly organized, solutions-oriented, and able to keep multiple moving pieces aligned while maintaining a strong service-first mindset.This is an in-person, plant-based role that works closely with Operations and Service teams to ensure projects are completed accurately, efficiently, and on time.A Day in the Life: What you doCustomer & Project OwnershipServe as the primary point of contact for assigned customer accounts and production projects, owning both customer communication and end-to-end project execution throughout the production lifecycleOwn customer projects from onboarding through production, shipment, and final delivery, ensuring alignment between customer expectations and operational executionLead project planning and execution activities to ensure timelines, milestones, and customer requirements are metMaintain strong customer relationships through proactive communication regarding production status, timelines, shipment schedules, and operational updatesCoordinate customer onboarding, pilot runs, and ongoing production execution in partnership with internal teamsBalance expectations with manufacturing capabilities and constraintsSupport customer retention, repeat business, and contract renewals through strong service and operational performanceSupport growth opportunities within existing accounts, including new SKUs, volumes, and service offerings, in alignment with plant capacityProduction & Operational CoordinationAct as the primary operational liaison between customers and internal teams including Operations, Planning, QA, Warehouse, and Supply Chain to ensure production readiness and executionForecast customer production volumes and material requirements in partnership with internal teams to support capacity planning and production schedulingCoordinate formula flow, production scheduling, pack-out flow, shipment timelines, and customer delivery requirementsEnsure alignment between materials, ingredients, consumables, sales orders, forecasts, project priorities, and plant capabilitiesCoordinate internal production schedules and customer inbound/outbound logistics to support on-time executionSupport seamless communication and handoffs between customer, operations, and service teams throughout the project lifecycleIdentify project risks, operational bottlenecks, or supply constraints and elevate when appropriateConduct root cause analysis on project or production issues and support corrective actionsPresent solutions alongside identified challengesResolve customer and operational issues promptly and effectivelyCommunication and DocumentationMaintain accurate project documentation, production records, and customer files within shared systemsEnsure CRM, forecasting tools, and customer data are accurate and up to dateEnsure clear and timely communication across internal and external stakeholdersSupport alignment between customer expectations and operational realities through clear and consistent communicationQualifications: What You Know3+ years of experience in project management, customer operations, account management, or a similar role within a manufacturing environmentPrior experience in beverage, food manufacturing, co-packing, or other production-based industries preferredStrong understanding of manufacturing operations, production flow, and supply-driven environmentsExperience managing multiple customer projects simultaneously in a fast-paced settingProficiency with Microsoft Office Suite (Excel, Word, Outlook) and ERP, CRM, or order management systems Experience working cross-functionally with Operations, Planning, QA, Supply Chain, or Warehouse teams preferredStartup or high-growth company experience is considered an assetSkills: What You BringStrong customer service mindset with the ability to build trust and maintain strong relationshipsExcellent organizational and time management skills with strong attention to detail and follow throughStrong problem-solving and critical-thinking skills with a solutions-oriented approachClear and confident communication skills across customers and internal teamsAbility to balance customer expectations with operational capabilities in a fast-paced environmentSelf-starter with an entrepreneurial mindset and the ability to work independentlyCurious, proactive, and comfortable asking questions to verify information and clarify prioritiesWildpack Values; Who you areEnergy - How we show up impacts everything we do so we show up with Wildpack energy.Grit - Work through challenges, make use of what we have, and survive-at-all-costs attitude.Problem Solving - Strives to understand contributing factors, works to resolve complex situations.Team First - Work as one pack to create teammates and reduce friction, internally and externallyWildpack Benefits; What you getMedical, Dental and Vision InsuranceWe invest in our people, support their growth through mentorship, professional development, and education opportunities. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.J-18808-Ljbffr