Medical Imaging Scheduler

Position: Medical Imaging SchedulerLocation: Berkeley/OaklandShift: Day shift Day 5x8-Hour (08:00 - 17:00)Duration: 13 weeksStart Date: 06/01/2026Job Summary: Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.Mandatory SkillsRequirements: 6+ months experience in a radiology or medical imaging department1+ years experience in medical scheduling, patient access, or call center environmentExperience with high-volume inbound/outbound calls and scheduling workflowsExperience with insurance verification, authorization, and patient registrationProficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA)Ability to manage work queues, orders, and electronic health record systemsStrong customer service, communication, and problem-resolution skillsPreferred Requirements:2+ years experience in radiology scheduling or medical receptionist roleExperience with Genesys Cloud or similar call management systemsExperience with Epic, Workday, or similar healthcare systemsAbility to handle patient financial discussions including estimates and cost shareExperience requesting prior imaging and managing records/CD distributionExperience supporting process improvement or high-volume access operations