Strategic Implementations Manager

Important Note: This role requires in-office presence at our San Francisco office at least 4 days a week.About usTestBox was founded with a bold mission: to fundamentally transform how software is bought and sold.Today, most enterprise software is still sold through static demos and slide decks. TestBox replaces that with real, interactive product experiences powered by synthetic data, intelligent orchestration, and our proprietary product graph. Instead of imagining how software might work, buyers can actually test it in realistic environments before they buy.We've raised $27M in funding to date, with Airtree leading our Series A and participation from Skip Capital, Glitch Capital, K8, and SignalFire. This funding allows us to accelerate our vision of building the infrastructure that powers modern software transactionsTo share more about the vision for TestBox and the product direction ahead, our CEO recently announced the Series A and several new product developments.Watch the announcement here.At TestBox, we're not just improving demos. We're creating the next generation platform for how software is evaluated, purchased, and implemented, enabling teams to move from first interaction to successful onboarding faster and with greater trust.We're a fast-growing startup built by a team that values experimentation, velocity, and customer impact, and we're just getting started.Who we are looking forWe're looking for someone who is operationally sharp, technically curious, and thrives in high-growth environments. You are comfortable managing complex, multi-stakeholder implementation projects and equally comfortable building processes where none exist. You've led technical implementations or onboarding programs at B2B SaaS companies, and you know how to drive customers from signed contract to time to value. This hire will play a critical role in owning the day-to-day project management of customer implementations across our enterprise accounts.You understand that implementation quality directly drives customer outcomes and long-term revenue. You bring executive presence, communicate with clarity, build trust quickly with both technical and non-technical stakeholders, and translate customer requirements into actionable specifications. Internally, you operate with discipline and accountability — tracking dependencies, surfacing risks early, and keeping cross-functional teams aligned. You are proactive, resourceful, and energised by the opportunity to bring structure to a post-sales function that is scaling fast.You haveExperience managing enterprise or mid-market B2B SaaS customers end to endExperience managing complex, multi-stakeholder technical implementation projects end to endExperience operating in a startup or high-growth environmentStrong project management capability across technical implementations, translating business needs into technical specificationsTechnical fluency — you don't need to build the product, but you need to understand how it's built well enough to talk credibly with both engineers and customersConfidence engaging senior stakeholders and building trusted partnershipsA structured, process-driven mindset with high attention to detailThe ability to translate customer feedback into clear, actionable internal insightsA bias toward ownership, action, and continuous improvementImpeccable communication skills, written and verbalYou willOwn the day-to-day project management of customer implementations across the portfolio, from kickoff through go-live, in partnership with our technical solutions teamDrive time to value by managing timelines, unblocking dependencies, and ensuring deliverables meet quality standardsCoordinate cross-functionally with engineering, product, and customer engineering to keep complex multi-stakeholder projects on trackSurface risks and blockers early, communicate project status clearly to internal and external stakeholdersTranslate implementation learnings and customer feedback into actionable insights for Product and Engineering as the voice of the customerDesign, build, and improve post-sales processes to strengthen scalability and operational maturityEscalate and manage critical support needs to ensure our customers ongoing successWhat success looks likeIn the first 90 days, you will ramp up quickly and build a strong working knowledge of the TestBox product, customer landscape and internal workflows so you can operate independently and confidently. You will take ownership of implementation project management across accounts, coordinating timelines, scoping requirements with customer SMEs, managing cross-functional dependencies, and ensuring deliverables ship on time. Early on, you will focus on strengthening accounts by proactively managing delivery, resolving friction points before they escalate and building credibility with key stakeholders. You will also begin identifying patterns across implementations that can be templatized and surfacing practical improvements to our processes that increase efficiency and scalability.By 12 months, you will be a trusted implementation lead across the customer portfolio. Both internal teams and customer stakeholders will rely on you to keep projects on track and communicate clearly. Implementation cycle times will be shorter, customers will reach production-ready environments faster, and delivery quality will be consistently high. Risks will be flagged early, dependencies tracked proactively, and customer stakeholders will have clear visibility into project status at all times. You will have strengthened the operational maturity of the post-sales function by implementing improvements that make onboarding, delivery and account management more predictable and scalable.The benefitsGenerous equity package for meaningful ownership.Prioritization of your professional growth, with dedicated career development support.Flexible, unlimited PTO with a minimum expectation for recharge.Mental Health benefits.Fitness allowances.Learning allowances.Remote and office setup allowances to ensure productive and comfortable working environments.We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.