Broadcast & IT Support

Role: Broadcast & IT Support Location: Washington, DC• Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations. This includes equipment transport, set-up, operation and breakdown and may also include truck maintenance. CNN SNG trucks are multi-path mobile production platforms thus requiring one to be well versed in the operation and maintenance of on-board systems such as cameras, switchers, routers, encoders, RF and specialized transmission gear (MIMO, COFDM, bonded cellular). • Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment. These include equipment at the DC Bureau and outside broadcast locations such as those on Capitol Hill, the White House, the Pentagon, the State Department and others, and the ENG crew gear. Coordinate technical installation with vendors and/or production teams. • Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory. Must Have Skills / Requirements 1) One or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level a. Live production experience 2) Ability to work under pressure a. Will be working with some demanding partners due to supporting the news industry; Ability to demonstrate tact and diplomatic thinking. 3) Strategic Thinking and Resourcefulness a. Highly motivated individuals who are prepared. Ability to ask questions when needed. Self-starters who can find work to be done to assist the wider team (partnership skills).