Program Supervisor

Community Solutions strives to be the employer of choice for professionals in our fields of expertise. We are a well‑established and growing non‑profit agency serving children, families and individuals in Santa Clara and San Benito Counties. Our agency is well‑recognized within the community and professional fields for subject matter expertise and collaboration within the community. We are currently looking for individuals who share our mission, values and service philosophies and who want to make a difference in the lives of children, families and individuals in our local communities. Our offices are located in San Jose, Morgan Hill, Gilroy, and Hollister. We offer a competitive compensation package and an extensive benefits package including employer‑paid health, dental and vision care, life and long‑term disability insurance, a matching 403(b) program, and a generous vacation plan. Please note: temporary positions and interns are not eligible for benefits. Community Solutions is deeply committed to diversity, equity and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We encourage candidates from all backgrounds to apply. COMPENSATION & BENEFITS 100% of HMO Healthcare premiums paid by Community Solutions for full‑time employees and their eligible dependent children. 3 weeks of vacation during first year of employment. 13 paid holidays (includes 2 floating holidays). 96 hours of sick time per year – 8 hours per month. 5% matching on 403(b) after 1 year of employment. Longevity bonuses Generous family medical leave for eligible employees. Student Loan Forgiveness Program. Staff learning and development and robust in‑house training opportunities. Employee‑led Diversity, Equity, and Inclusion Resource Group. JOB CLASSIFICATION Regular, Full‑Time, Non‑Union PROGRAM(S) Site‑Based REPORTING RELATIONSHIP Program Manager SUMMARY Since its founding as a teen drop‑in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking. RESPONSIBILITIES Oversight of day‑to‑day operations of the program in collaboration with the Program Manager. Direct supervision of staff, including hiring, performance evaluation and progressive disciplinary actions. Monitoring program effectiveness and coordinating quality improvement activities (year‑round auditing). Ensuring crisis line protocols/procedures are followed. Coordinating and ensuring staff and the program’s daily activities are completed efficiently. Reviewing documentation of direct reports’ charts to ensure audit‑ready charts. Providing professional development mentoring for staff and new employee orientation training. Participating in internal and external meetings (County, community, agency, and team meetings). Facilitating team meetings in a strength‑based manner and building trust. Providing back‑up coverage for the Program Manager. Ensuring productivity targets are met and, if needed, effective improvement plans are developed. Maintaining tracking tools and program capacity/outreach efforts. Ensuring adherence to contract deliverables and outcomes. Promoting cultural awareness and competence and developing collaborative relationships with community organizations. Demonstrating an understanding of HIPAA, confidentiality laws and policies, and ensuring the highest degree of confidentiality. Advocating on behalf of intimate partner abuse survivors with systems, institutions and community meetings (for IPA/SA team). Providing transportation for clients and other assigned Agency business as needed. Performing first aid as required based on training and certification. Frequent travel required to participate in Agency team meetings. QUALIFICATIONS Required Bachelor’s degree or equivalent of 4 years of work experience in a related field. Strong leadership and management experience. Ability to work effectively in a team‑oriented work environment. Knowledge of empowerment, advocacy and support techniques for victims/survivors of violence, and for individuals with mental illness and/or substance abuse issues. For IPA/SA team: solid understanding of issues of violence against women, dynamics of intimate partner abuse and sexual assault. Preferred Mental Health Rehabilitation Specialist (MHRS) certification. 1‑year management experience in a related field. Experience supervising direct support line staff. Bilingual and bicultural capability. For Courts and Community Referred Services (CCRS) Division: CAADC certification and 4 years of related work experience. For Solutions to Violence Division: 65 hours IPA/SA training completed. Working knowledge of wellness and recovery concepts, Medi‑Cal regulations and program documentation strongly preferred. Knowledge of Santa Clara County community resources, case management, group and individual counseling, and linkage‑referral. Experience managing productivity. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25 lbs. WORK ENVIRONMENT & LOCATION This position is located within commutable distance to our Gilroy headquarters or San Jose office and is open to a hybrid work schedule, with occasional needs to travel into our offices and work in the evenings or weekends. SPECIAL REQUIREMENTS Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices. License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements. Requires an automobile to perform routine job duties. COVID-19 Vaccination: Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship. Community Solutions is an equal opportunity employer and we encourage candidates from all backgrounds to apply. #J-18808-Ljbffr