Director, Production Sales & Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Job DescriptionThe NBCUniversal Studio Services team is looking for a Director of Production Services Sales & Operations in NYC. In this role, you will proactively lead, support, and accelerate the sales, operations, and growth of our production services businesses, including Set Lighting & Grip, Transportation, Stage Partnerships, and related services.You will develop and expand market opportunities by cultivating strong relationships with third‑party clients, including film and television production companies, while ensuring our operations are positioned to support production demand with consistency, efficiency, and excellence.As Director, you are accountable for the strategy, performance, and day‑to‑day execution of the Set Lighting & Grip and Transportation departments, with shared responsibility for commercial results. You will drive operational excellence and support revenue growth through strong leadership, data‑driven performance management, and close collaboration with production partners, vendors, and internal sales and studio teams.You will oversee workforce productivity, equipment readiness, inventory utilization, and network capacity to ensure operations consistently support production demand and sales commitments. This includes establishing operational standards, optimizing workflows, driving continuous improvement, and ensuring inventory, safety, compliance, and process controls are consistently executed. Your ability to manage complex operations, measure performance, and partner effectively across sales and operations will be critical to delivering a seamless production experience while meeting operational and financial goals.What You’ll Do: Engage with internal and external physical production leads and third‑party clients to develop, maintain, and grow strong, long‑term relationshipsServe as the primary point of contact for customer accounts, including client meetings, presentations, customized service packages, and issue resolutionPromote the use of NBCUniversal stages, production services, and equipment across productions. through presentations, marketing platforms, studio/facility tours, and industry eventsIdentify new business opportunities and develop sales strategies to grow the customer base and increase revenueEstablish sales objectives by forecasting annual revenue targets, projecting volume and profitability, and analyzing performance metrics to adjust strategies as neededCreate and present proposals to secure third‑party productions, utilizing rate‑card guidelines and considering studio inventory utilizationLead warehouse and rental operations, ensuring standardized, scalable, and high‑performing processes from order intake through fulfillmentDefine and maintain operational controls, best practices, and performance expectations to support consistent execution and customer deliveryOptimize workforce productivity, warehouse capacity, asset utilization, technical testing requirements, safety practices, and weekly rental activityServe as the subject‑matter expert on specialized rental and capital equipment, including emerging LED, networking, and production technologiesSupport departmental leadership with personnel management, including performance evaluations, scheduling, timekeeping, coaching, and disciplinary actionsCollaborate closely with Studio Operations and cross‑functional partners to ensure client needs are met while fostering a culture of professionalism, accountability, safety, and exceptional customer serviceQualificationsLet’s Talk About You…Owner – You take pride in your business and are accountable for outcomes Self‑starter – You are motivated, work effectively with minimal guidance, and proactively identify solutions Analytical Expert – You create tools and processes to assess operational and commercial performance Project Manager – You identify improvement opportunities, gain cross‑functional buy‑in, and execute effectively Growth Leader – You challenge the status quo, introduce better ways of working, and lead through change Executor – You get things done, balancing strong business acumen with analytical and organizational skills Communicator – You communicate clearly and effectively, both written and verbalResolver – You consistently find solutions, even in complex or high‑pressure situationsWhat You Must Have:10+ years of experience in the Media or Entertainment industry10+ years of sales leadership or sales management experience10+ years of senior management experience overseeing production support services within Film and Television5+ years of experience developing sales strategies and building a client base5+ years of experience supporting multiple stakeholders, vendors, and customers5+ years of warehouse and inventory management experience5+ years of experience using warehouse or inventory management systems (WM/IM)5+ years of experience managing budgets and capital projectsWhat Would Make You a Stand-out:Bachelor’s degree in Business, Film, or a related fieldStrong understanding of film and television production processes and studio requirementsExcellent communication and leadership skills with the ability to collaborate effectively in a team environmentExperience communicating with customers at all levels, including executivesStrong executive presence and ability to “read the room”Demonstrated ability to de‑escalate tense operational situationsAbility to motivate, mentor, and coach teamsStrong analytical, financial, and business acumenProven ability to manage multiple priorities in a fast‑paced environmentTrack record of measuring and meeting operational KPIs specific to Production Services and TransportationBroad understanding of motion picture, television, broadcast, and event support services and evolving industry trendsExperience supporting Lighting & Grip and Transportation operations across regionsAbility to interact effectively with executives, operational leaders, and front‑line crewsAdvanced analytical skills, including the ability to work across multiple operating systems, manage complex data sets, and develop operational reporting (RT Pro experience a plus)Additional Requirements:Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $150,000 - $175,000 (bonus and long-term incentive eligible)Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.