iCOM-S System Specialist

Position Summary JOB DESCRIPTION The iCOM-S System Specialist will travel to customer data center sites to perform startup and maintenance activities on Vertiv iCOM-S equipment. The iCOM-S system integrates with Vertiv cooling equipment and data halls to monitor performance data and communicate this information to facility Building Management Systems (BMS) and customer end users.The iCOM-S System Specialist will be instrumental in helping a customer design, setup, and troubleshoot their network and system infrastructure to provide an optimal iCOM-S integration. Good organizational and project management skills are paramount to this position. Once the system has been started up, the System Specialist will assist in commissioning support and technical training in the operation and maintenance of the iCOM-S system.Finally, the System Specialist will be responsible to maintain a healthy ongoing relationship with all customers and provide support and technical knowledge to assist them in maintaining and operating their iCOM-S system. The System Specialist must be able to problem solve with minimal technical support as they are the subject matter expert.ResponsibilitiesAssist the customer in system design and documentation during startupAttend startup meetings during the design and startup phasesOwn the project from start to completion and beyondAssist the customer in troubleshooting network infrastructureSet up iCOM-S software on iCOM-S systems or customer owned serversDevelop positive relationships with sales and customers by maintaining customer satisfaction with Vertiv productsCoordinate, supervise and perform factory startup of key productsParticipate on New Product Development (NPDP) teams:Provide serviceability feedback to engineering during the design processReview and contribute to technical training material and manualsTest new software and product releases, and provide feedback to developersProvide feedback to the factory for potential product quality and reliability issuesInformally train local support staff (including customer maintenance personnel, 3 rd party contractors, or Vertiv associates) on how to operate and maintain iCOM-S equipment after startup.Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available, or when the technical knowledge requires the level and expertise of a System Specialist.Other duties as required to ensure a satisfied customerQualificationsMinimum Qualifications:2-year degree in an IT or programming related field or 4 years military experience in an IT related field or 2 years’ experience in Data Center OperationsA good understanding of network protocols and network configurationExperience with network troubleshooting equipmentA good understanding of Modbus and BACnet BMS protocolsExperience with computer imaging, configuration, and troubleshootingExperience with Vertiv Thermal Equipment will increase eligibility for this position but is not required.Preferred QualificationsHVAC – 2-year degree with IT/Networking related experienceCompletion of all available Vertiv Product Training Classes, especially iCOM-S, and new products. (Training provided after hire)Excellent customer service, communication, and diplomacy skillsHighly Proficient with electrical / electronic and network test equipmentProficient with technical schematics and diagramsKnowledge of common BMS communication protocolsWillingness to attend classes to learn about Vertiv cooling equipment and configurationFamiliarity with industry terminology and ability to communicate effectively with data center personnelExcellent analytical and problem-solving skillsAbility to provide remote, after hours support in emergency situationsWillingness to continuously learn new technologies and updates on current technologiesAbility to read and understand network topologies and electrical schematicsAbility to use graphics tools such as Visio and PaintAbility to use standard Microsoft Office software such as Word and ExcelAbility to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees)Position Eligibility RequirementsAbility to travel 75%Ability to work unusual hours such as weekends and nights based on customer requirementsDriver’s license and passport are requiredThis is a physical position requiring good physical condition and the ability to climb stairs and ladders, lift potentially heavy objects safely, walk considerably around customer sites, etc.About UsThe successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/CareersWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.About The TeamWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.