Information Technology Support Engineer

Job Role - IT Support Engineer (L2)Location - Onsite (Augusta, GA but candidate must be willing to be out of Princeton, NJ for a week for training)Experience: 5-7 yearsSalary: $60,000-$65,000 per annumWe at Coforge are urgently seeking a IT Support Engineer (L2) with below skillsetStrong hands-on experience in desktop/L2 supportExpertise in Windows OS, system imaging, and application deploymentWorking knowledge of Microsoft 365 administration and supportBasic knowledge of networking and server environmentsExperience with IT asset managementStrong troubleshooting, communication, and user-handling skillsAbility to work effectively in a fast-paced, SLA-driven environmentKey Responsibilities:Provide L2 level end-user support (desktop/laptop) in a call center environmentPerform system imaging, OS deployment, and software installation/configurationInstall, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripheralsOffer technical support to users via calls, tickets, and in-person interactionsManage user onboarding/offboarding (device setup, O365 configuration, access provisioning)Perform regular software updates, patches, and security checks to ensure system stability and complianceMaintain and track IT assets lifecycle ensuring audit readinessTroubleshoot LAN/Wi-Fi and basic network-related issuesBasic administration and troubleshooting of AD, DNS, DHCP, and server-related tasksProvide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)Handle on call/floor support to minimize business downtimeCoordinate with vendors for hardware support, procurement, and ISP-related issuesKey Skills Required:Strong hands-on experience in desktop/L2 supportExpertise in Windows OS, system imaging, and application deploymentWorking knowledge of Microsoft 365 administration and supportBasic knowledge of networking and server environmentsExperience with IT asset management.Strong troubleshooting, communication, and user-handling skillsAbility to work effectively in a fast-paced, SLA-driven environmentNote:Candidate should be proactive, accountable, and capable of handling operations independentlyPrior experience in call center/BPO environment is highly preferred