Customer Service Representative

Pay: $22-24 an hour Location: In Person - 2580 S. Raritan Street, Englewood, CO 80110 Job Type: Full Time; Monday-Friday, 8am to 4:30pm Major Goals: 1. Assist the service department in achieving goals 2. Insure and follow through for a maximum level of customer satisfaction 3. Provides administrative support to service department 4. Ensures all service department documents are completed accurately and on schedule Essential Job Functions: 1. Perform all duties in a Safe Manner 2. Experience answering multiple telephone lines 3. Excellent Communication Skills in the English Language 4. Operating knowledge of office equipment (Copier, Fax machine, Postage Meter) 5. Software experience in Microsoft Excel, Word & Outlook 6. AS400 Experience 7. Ten Key by Touch 8. Type 40 WPM 9. Good Organizational Skills 10. Self Motivated-Self Starter 11. Ability to Multi –Task 12. Exceptional analytical ability 13. Capable of problem solving and dealing with difficult customers within our values 14. Ability to clearly communicate and follow through, after suggesting a Win-Win-Win resolution to consumers (internal and external) 15. Be able to read and comprehend written information Duties and Responsibilities: 1. Prepare all driver sales commission payments 2. Balance the weekly zero shrinkage reports. Calculate weekly and quarterly to-date zero shrinkage 3. Update the zero shrinkage report on sales board 4. Assemble list for each driver and manager of renewed contracts quarterly 5. Submit renewed contracts to general manager for signature. Produces thank you letters for service manager’s signature. Updates contact information in AS400. 6. Conduct and scores testing for service department applicants 7. Complete all weekly feeder reports for Denver’s management report a. Renewal Summary b. Sales Summary c. Price Increases/decreases d. Vehicle Summary 8. Prepare graph sheets for drivers 9. Prepare employee development feeders for drivers, service manager, district route sales mangers and director of customer relations 10. Calculate garment cost for drivers 11. Calculate credits for drivers 12. Order necessary supplies for office 13. Upkeep shuttle lists 14. Make all follow up phone calls for the department a. One week for all service calls b. Two weeks for uniform changes c. Two weeks for satisfaction cards Must be able to pass a drug screening, background check and E-Verify. There is no hard deadline for closing this position. Job Type: Full-time Pay: $22.00 - $24.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Are you willing to submit yourself to a drug screening and background check? Education: High school or equivalent (Required) Language: English (Required) Work Location: In person