Operations Assistant (Centennial)

Fathom Entertainment Company Description: Fathom is a recognized leader in the entertainment industry as one of the top distributors of content to movie theaters in North America, including live events. Fathom delivers a wide variety of programming and experiences to U.S. and global cinema audiences. This is a hybrid role in which Monday and Friday are remote and Tuesday, Wednesday, Thursday are onsite in Greenwood Village.General Role Description: This is an entry-level data maintenance/customer service role supporting Fathom Entertainment's Operations department in a full-time hybrid schedule (remote Mon/Fri; onsite Tue–Thu). The assistant works closely with the Theatre Relations/Data Analyst and the Director of Distribution and Logistical Operations to answer customer service inquiries and maintain various systems.Primary Responsibilities:· Manage Customer Service portal, responding to inquiries in a timely manner· Escalate and Maintain Fathom Entertainment Ticketing Escalations· Theatre Database Management· Prepare missing bookings report and coordinate corrections with theatres· Add missing bookings and update systems as needed· Conduct Portal tutorials and support· Communicate with theaters to make sure tickets are on sale and answer any questions they may have· System Navigation and Reporting· Assist project managers in management of multiple titles· Other duties as assignedQualifications:· Entry level experience in general business environment· Proficiency in Microsoft Office applications and other business software. Excel skills a major plus· Excellent communication, time management, organizational, and analytical skills· Must be able to work on multiple projects simultaneously with attention to detail· Ability to perform well in a team-oriented environment· Ideal candidate doesn't mind repetitive work, is able to follow specific instructions, and considers themselves detail orientedSalary Range: Negotiable, $25/hour minimum+ bonus potential depending on experienceBenefits:· 401(k)/401(k) match· Health, Dental, Vision insurance from first day of employment· Paid time off including 11 holidays