Support Analyst, IT
Key Areas of ResponsibilitiesResponsible for the day-to-day operation of the US trading systems and be the go-to person for Trader support.Responsible for Client onboarding via CLSA's FIX infrastructure, FIX certification, day to day operations of the US Fix infrastructure.Analyze issues, debug logs, verify issue, draft requirement or solution, track resolution, verify and implement.Provide technical expertise to internal teams regarding in-house- Execution Management System (EMS) (single stock and programs) that allows traders to interact with local exchanges to execute orders.Prepare CLSA's internal systems for the rollout of the new platforms and tools, while efficiently and effectively resolving complex system integration issues.Day to day activitiesMonitoring ITRS to make sure healthy prod environment and stabilityFIX onboarding (new client setup)Daily BAU tasks (investigating order rejects)Handling queries from Trading desk, Risk, Compliance and operationsRunning SQL queries to fetch trades or create reportsTesting complex scenarios in test environment, identifying issues, logging issues and following up with developer on release and implementing the change.RequirementsBachelor's degree or above in Computer Science disciplineMinimum 3 years of relevant experience in Front Office Trading support and FIX supportCandidates with less experience may be consideredExtensive knowledge in OMS/EMS, FIX systems are a plusDemonstrated familiarity with basic trading workflow, basic networking understandingAbility to understand the needs of a trading desk including how to handle issues and new requirementsStrong interpersonal, problem-solving, client serving, multi-tasking skillsResult-driven, self-motivated, proactive mindset, a team playerExcellent verbal and written communication skillsAbility to script in SQLAbility to Script in any of the following (Batch, perl, shell, Poweshell, Python)Ability to work in Linux terminalHours of Operation: 7:00 AM - 6:30 PM M-FSome weekend activity mainly on Saturdays depending on software release or datacenter activity.Salary Range:$70,000-$90,000Stay informed on CITIC CLSA Job Opportunities