IT Workplace Support
About The Role:This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.FDM is seeking a IT Workplace Support located in New York to support a project in the Finance sector. Involvement in this project is anticipated to last initially 12 month but may be extended. This role will be in-person with requirements to be in office 6 days per week.Role OverviewThe IT Workplace Support / Desk Readiness Analyst is responsible for ensuring all desks, meeting rooms, and end-user technology are fully operational ahead of businesshours.This role is highly proactive and operational, focused on minimising user disruption, reducing support tickets, and delivering a consistently ready-to-use workplace environment across all office floors.Key ResponsibilitiesDesk Readiness & Workspace ValidationExecute structured desk checks across all assigned floors using a defined checklistValidate full workstation functionality including:Monitors (ultrawide or dualsetups)USB-C / display cables and connectivity Keyboard, mouse, and camera Conduct live workstation testing:Connect test laptop and confirm display, charging, and peripherals Log in using standard user credentialsConfirm network connectivityEthernet connection (not Wi-Fi)Internet and internal system accessBasic network performance validation Conference Room & Workplace ReadinessPerform daily walkthroughs of conference rooms and shared spacesEnsure AV equipment and room setups are fully operationalIdentify and resolve issues proactively before business hoursEscalate where required Hardware & PeripheralSupportEnsure all desks are fully equipped with required hardware:Monitor(s), camera, keyboard, mouse, LAN cableRe-seat loose connections and replace faulty or missing componentsMaintain availability of spare equipment stockAsset Management & LifecycleSupport laptop lifecycle activities:Disk wiping and device retirementVendor return processingConduct weekly physical inventory checks across:Laptops, monitors, and peripheralsOffice Moves & Ad-HocSupport desk moves and office reconfigurationsEnsure all moved workstations are fully operationalProvide ad-hoc workplace IT support as required Inventory & Equipment Management Manage stock levels and restocking activities Support equipment distribution points (e.g., vending / A/V rooms)Working HoursMonday – Friday: 5:00 AM –9:00 AM Early morning shift to ensure full workplace readiness before user arrivalSunday: 10-hour shift Focused on full desk audits, inventory, lifecycle tasks, and pre-week readinessKey DeliverablesFully operational desks and meeting rooms prior to business hours\Reduced volume of user-facing IT issues (particularly Monday morning)Accurate reporting of desk checks, issues, and resolutions Maintained and reconciled IT asset inventory Skills & ExperienceRequired:Desktop / IT support experienceHands-on hardware troubleshooting (monitors, peripherals, connectivity)Basic networking knowledge (Ethernet, ports, connectivitychecks)Experience working with structured checklists or operational processesPersonal Attributes:Strong attention to detailProactive and self-sufficientComfortable working in early morning / low supervision environmentsClear communicator with good reporting discipline