California Licensed Member Advocate

A company is looking for a Member Services Advocate to serve as a point of contact for member inquiries regarding benefits and services.Key ResponsibilitiesProvide quality customer service and educate members about benefits and plan optionsRespond to member inquiries and follow up to resolve issues efficientlyDocument transactions and participate in departmental meetings and training sessionsRequired Qualifications1-2 years of call center or related customer service experience1-2 years of experience with Medicare benefits preferredExperience in the healthcare, insurance, or pharmacy industry is highly desirableData entry and general computer skills requiredAbility to handle high call volume while maintaining excellent customer service