AIOps / Observability Engineer

Job Summary We are seeking an experienced *AIOps / Observability Engineer* to join our team in Phoenix, AZ. The ideal candidate will have strong expertise in observability platforms, cloud monitoring, automation, API integrations, and Site Reliability Engineering (SRE). This role requires hands-on experience supporting production environments, improving system reliability, and implementing proactive monitoring solutions. Banking or financial services experience is highly preferred. Key Responsibilities * Design, implement, and maintain enterprise observability and monitoring solutions. * Develop and optimize AIOps strategies to improve operational efficiency and reduce incident resolution time. * Build and integrate APIs to connect monitoring, alerting, and automation platforms. * Configure and manage cloud-native monitoring across AWS, Azure, or Google Cloud Platform. * Automate operational tasks using scripting languages and infrastructure-as-code tools. * Monitor production environments to ensure high availability, performance, and reliability. * Perform incident management, root cause analysis (RCA), and problem resolution for critical production issues. * Collaborate with development, infrastructure, and operations teams to improve application performance and resiliency. * Create dashboards, alerts, and reports to provide real-time visibility into application and infrastructure health. * Implement best practices for observability, logging, tracing, and performance monitoring. * Participate in on-call production support and continuous service improvement initiatives. Required Skills * 8+ years of experience in AIOps, Observability, SRE, or Production Support. * Strong experience with observability and monitoring platforms such as *Dynatrace, Splunk, AppDynamics, Datadog, Prometheus, Grafana, New Relic, or Elastic Stack*. * Hands-on experience with REST APIs and API integrations. * Experience with cloud platforms including *AWS, Azure, or Google Cloud Platform (GCP)*. * Strong scripting and automation experience using *Python, Shell, PowerShell, Ansible, Terraform, or similar technologies*. * Experience with incident management, troubleshooting, and root cause analysis. * Strong understanding of application performance monitoring (APM), distributed tracing, logging, and metrics. * Experience supporting mission-critical production environments. * Excellent analytical, communication, and problem-solving skills. Preferred Qualifications * Banking or Financial Services domain experience. * Experience with CI/CD pipelines and DevOps practices. * Knowledge of Kubernetes, Docker, and container observability. * Familiarity with ITSM tools such as ServiceNow. * Experience implementing AI/ML-driven monitoring and predictive analytics. Nice to Have * Kubernetes/OpenShift administration. * Kafka or messaging platform monitoring. * Infrastructure as Code (Terraform/CloudFormation). * Certification in AWS, Azure, GCP, Dynatrace, Splunk, or SRE. Pay: $45.00 - $52.00 per hour Work Location: In person