Bilingual Customer Service Representative - Background Specialist

Position Level: Entry level Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm) Industry: Background Screening Website: https://www.thecolegroup.com/ The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast. ResponsibilitiesAnswer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process Engage with pre-employment applicants via text, email, and phone Escalate top priority, critical issues to the appropriate department Occasionally makes outbound calls to pre-employment applicants providing instructional information RequirementsExcellent verbal and written communication skills Detail oriented Ability to work independently Strong customer service skills with the ability to resolve issues Ability to multitask and have great organizational skills Ability to work in a fast-paced environment BenefitsPotential bonuses of over $7,000 annually 401K Plan Major Medical insurance provided Paid Vacation / Paid Holidays Overtime possible Catered lunches throughout the year Location/Hourly RateHouston, TX (near 290 and Dacoma) Dependent on experience/education