Project Coordinator - Customer Service

ROLE DESCRIPTION & RESPONSIBILITIESGENERAL DESCRIPTION:The Project Coordinator - Customer Service is responsible for providing day-to-day support for customer accounts by managing orders, coordinating schedules, and ensuring accurate communication across all project stakeholders. This role plays a critical part in maintaining organization, accuracy, and responsiveness throughout the project lifecycle. The position requires strong attention to detail, coordination skills, and the ability to manage multiple priorities. The Project Coordinator supports successful project execution and contributes to overall customer satisfaction.DUTIES AND RESPONSIBILITIES:Operational / Process ResponsibilitiesPrepare quotes and convert them into orders while ensuring accuracy and completenessProcess order changes and maintain updated project documentationMonitor outstanding orders, track ship dates, and manage status reportsGenerate and manage service orders and coordinate schedulingReporting SupportMaintain and update project tracking and status reportsProvide updates on order status, issues, and timelinesTrack and resolve problem tickets and service issuesAudit and ComplianceEnsure accuracy of orders, pricing, and documentationIdentify and resolve discrepancies related to products or servicesMaintain compliance with company processes and standardsSystems / Process Improvements* Identify opportunities to improve coordination workflows and efficiency* Support consistent use of systems and tools for tracking and reportingCustomer Service ExecutionRespond to customer inquiries via phone and emailCommunicate updates related to orders, deliveries, and project timelinesCoordinate storage and delivery activitiesSupport team operations including receptionist backup when neededWhat Success in This Role Looks Like:Success is demonstrated by accurate order processing, strong communication, and efficient coordination across all project activities. The Project Coordinator - Customer Service ensures projects remain organized, on schedule, and supported throughout execution. This role contributes to customer satisfaction through responsiveness and attention to detail. Long-term success is reflected in reliability, consistency, and reduced errors.KEY SELECTION & SUCCESS FACTORSWORK EXPERIENCE:3-6 years of experience in a related fieldOffice furniture experience preferredRemote work may be considered for candidates with at least 6-9 months of experience in the commercial furniture industry.EDUCATION REQUIREMENTS:* Associate degree or equivalent work experience preferredPREFERRED QUALIFICATIONS:Strong customer service and communication skillsStrong organizational and time management abilitiesAbility to manage multiple prioritiesKnowledge of scheduling and inventory systems preferredWORK ENVIRONMENT: (overtime, travel, physical demands, conditions)The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving.Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per weekEmployee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per weekEmployee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per weekEmployee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per dayEmployee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per dayEmployee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per dayEmployee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per dayEmployee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hourEmployee must rarely bend, squat, stoop, or kneel during filing tasks.Employee is occasionally exposed to ambient temperatures in the warehouse.Work overtime as needed.WHY YOUR FUTURE IS HERECOMPETITIVE CORPORATE PERKSMcCoy Rockford offers a collaborative, people-first culture with perks such as Summer Fridays, strong PTO from day one, mental health support, quarterly celebrations, competitive pay, and more! Ask our friendly and employee-focused HR department for more information.BENEFITS:Medical, dental, and vision insurance (for full-time employee status only)PTO and holidaysProfessional development opportunities401K with Company match of up to 2%