Technical Implementation Consultant

SummaryQ2 is seeking an Implementation Engineer to join Q2's Risk & Fraud Management Continuous Delivery team, responsible for leading complex financial institution transformation initiatives, including mergers, acquisitions, core conversions, and platform migrations. This role is critical to ensuring seamless client transitions during high-impact events where precision, coordination, and execution are essential to success.ResponsibilitiesPartner with clients and internal teams to understand business requirements and direct the configuration dutiesDevelop and perform quality assurance check points within your team to ensure quality and timely deliveryTake ownership of your team's business results by developing and leading training and execution plansMonitors and impacts key metrics and efficienciesProblem-solve routine to complex issuesEstablish strong working and strategic relationships to socialize initiatives and get buy-in across functionsProvide Level 2 and 3 support to other team membersCreate and implement tools that increase quality, security and productivityTrack status and provide updates in relation to overall implementation processResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toWork closely with Development and other teams to ensure client satisfaction and on-time deliveryQualificationsTypically requires a bachelor's Degree in related field and 5-7 years of experienceStrong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debuggingOperating System, Hardware configuration and Network troubleshooting skills required with packet analysis valuedConfiguration and deployment experience with Web ServicesSome knowledge of HTML helpfulData migration experience a plusVMware experience valuableExperience with Python and other scripting languagesFamiliarity with iOS and Android mobile applications platforms helpfulStrong troubleshooting, diagnostic and analytical skillsAttention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environmentA relentlessly positive dispositionExcellent people and teamwork skills with a drive for ownership of activities with a focus on successful completionAbility to train individuals 1-on-1 and in a classroom environmentThe ability to remain calm, diplomatic, and cooperative under stressful conditionsStrong written and oral communication skills including the ability to communicate technical concepts to non-technical individualsFinancial Services and Enterprise Software experience beneficial but not requiredLocation and TravelThis position is based in our Implementation Solution Center in Austin and does not require travel.Health & WellnessHybrid Work OpportunitiesFlexible Time OffCareer Development & Mentoring ProgramsHealth & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – "You Earned it"Our Culture & CommitmentWe're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. Our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impact—in the industry and in the community.EEO and EligibilityWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.Applicants in California or Washington State may not be exempt from federal and state overtime requirements.J-18808-Ljbffr