Safe Outdoor Space supervisor 1st shift

Become a Part of Something Big!At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.SummaryI. Position SummaryThe Safe Outdoor Space (SOS) 1st Shift Supervisor is responsible for overseeing daily shelter operations during second shift hours, ensuring a safe, organized, and compliant environment for participants and staff. This role provides direct supervision to staff, coordinates participant services, maintains accurate data and reporting, and serves as a key liaison between the organization, city officials, and community partners.II. Essential FunctionsProgram Operations & Participant Coordination:Oversee and coordinate all participant intakes and exits, ensuring accuracy and compliance with program guidelinesMaintain and update the participant list, ensuring real-time accuracy of census dataTrack and maintain daily participant count spreadsheets and nightly census reporting to partnersParticipating in campus appeals processes and support participant-related decisionsCollaborate with city and CBI partners regarding participant case management needsStaff Supervision & LeadershipSupervise and provide leadership to a team of 9 staff members during second shiftSchedule staff and assign coverage for all SOS operational stationsConduct at least monthly 1 on 1 Paycor documented supervisions to your assigned staffRespond to radio calls and manage on-site incidents in real timeWith the Program Manager, issue disciplinary actions for staff and participants as neededReview, verify, and approve second shift staff timecards by the due dateIncident Management & ComplianceEdit, upload, and distribute incident reports in a timely and accurate mannerCoordinate and staff incidents with city officials and CBI partnersEnsure all incidents are documented in accordance with organizational and regulatory standardsData Management & Reporting (with Program Manager)Maintain, clean, and audit program data to ensure accuracy and complianceRun reports regularly and verify data integrityManage City and Keys reporting requirementsTrack census data and submit nightly reports to community partnersAdministration & Logistical Duties (In coordination with 2nd, 3rd and Program Manager)Order, track, and manage meal distribution; submit monthly logs to financeOrder program supplies as needed and maintain inventoryOversee and confirm proper bin disposal processesRequest and manage flex funds in alignment with program needsPartnership & External CoordinationServe as a liaison with city officials and CBI representativesAttend regular meetings with city and partner agenciesProvide site tours to outside agencies as requested by the cityCoordinate with city officials and vendors regarding facility repairs and maintenanceAdditional DutiesParticipate in campus events and support operations as neededAssist with special projects, including training initiatives and cross-functional supportPerform other duties as assigned to support program successIII. Minimum QualificationsMinimum of 3 years’ experience in a social service or human service setting. Minimum 3 years’ experience in training, supervisory and staff mentorship. Must be able to effectively communicate with participants from diverse backgrounds, including those who are experiencing mental health, substance use, traumatic, and medical barriers; and must model effective engagement strategies.Must be able to professionally communicate and maintain productive relationships with colleagues and partner agencies; work in a fast-paced environment; work as part of a team & independently; use sound judgement; demonstrate personal responsibility and integrity; show initiative; and an ability to work interconnectedly. A sensitivity to cultural diversity and lifestyle differences is essential.A bachelor’s degree may be required for this position; however, stronger supervisory or prior experience will be considered.PresentRequired Functional Abilities Effective written and verbal communication skills (Spanish a plus).Visual acuity is sufficient to maintain system of records and reports containing computer-generated and handwritten documents.Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.Mobility is sufficient to conduct regular duties within a normal office environment.Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.Present a valid fingerprint card on the first day of employment.