Technical Support Engineer

We’re looking to hire a technical human who wants to learn new technologies and advance their career. As a member of our technical support team, you will help resolve software and hardware issues for our customers. This position handles the delivery of first-tier technical support and the resolution of customer issues. This includes being responsible for issues of moderate complexity and ensuring advanced issues are elevated to appropriate personnel and in a timely fashion. As a valued individual of our team, you'll develop and share strategies to improve the quality and efficiency of issue tracking and knowledge management tools. We are looking for a person with great troubleshooting skills who thrives in a team environment and approaches their job and challenges with a good attitude and as a team player. Primary Duties Provide technical support, responsible for software and hardware related customer issues Escalate advanced support issues to the appropriate personnel Document support inquiries and improve issue tracking and knowledge management tools Required Qualifications/Skills Technical degree in electronics, computing, engineering, or equivalent experience in diagnosing and resolving technical problems The ability to navigate challenging situations in a professional manner Excellent communications skills (written and verbal) Great troubleshooting skills Good attention to detail Helpful Qualifications/Skills Experience providing direct support to external customers by phone, electronically, and face-to-face Hands-on experience with software and computer hardware Electrical and/or mechanical aptitude The successful applicants must be able to work in our Lakewood, Colorado office. Qualified candidates should email their resume to: job2@currenttech.com