Project Coordinator

Summary:SP6, a fast-growing cybersecurity Professional and Managed Services organization, is seeking an experienced Project Coordinator to support the successful delivery of client engagements. In this role, you will help manage customer-facing projects, coordinate cross-functional teams, and ensure strong client relationships throughout the project lifecycle.How You'll Drive Success:Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project:Kick-offDelivery and reportingCloseoutHand-off to accountingAs a Project Coordinator at SP6, you will be responsible for working with SP6 engineers, external customers and other internal team members, including sales, to help drive successful customer engagements. This is a diverse role that will include:New Client On-BoardingEnsure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customersSchedule new customer kick-off meetingsIn kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverablesProject OversightMonitor project progress through review of Daily Status Reports produced by consultantsEnsure that project deliverables are metEscalate issues as needed, whether with internal SP6 team members or external customersWhen necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are metProject Closeout and ReportingEnsure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)Email and collect Customer Satisfaction (C-Sat documents)Cross Department CommunicationServe as the main point of contact for internal and external teams including sales, services, accounting and other teamsProcess ImprovementIdentify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experienceDirect internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.RequirementsTo Be Successful:2+ years of experience in Project Coordination or Project Management2+ years in a product/services IT Company.Experience working with leadership at Enterprise companies.SIEM knowledge is preferred. (Splunk is even better!)High attention to detail and organization skillsHighly customer oriented with a track record of building successful relationshipsSelf-starter with strong presentation skills and good verbal communication skillsThrives in a multi-tasking environment and can adjust to dynamic situationsEffective communication skills to both internal and external teamsGreat elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendationsExcellent business acumenBenefitsWhy SP6?Recognized as one of North America's top professional service partnersCompany-paid Splunk training and certification, both initial and ongoingExposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with SplunkExcellent technical leadership and collaboration with team members that, like you, are passionate about SplunkCompetitive salary100% employer-paid health insurance401(k) with company matchAbout SP6:SP6 is a niche consulting firm focused on Splunk; specifically, optimizing organizational data analytics capabilities for Security Operations, Observability, Fraud detection, Compliance analytics, and other use cases, depending on specific customer needs.SP6 is the proud recipient of Splunk's Services Partner of the Year Award for 2023, 2024, and 2025 in the Americas. Our solution capabilities include:Project-based Professional Services: Co-Managed Splunk, whereby SP6 co-manages customer Splunk environments, detections, and data governance when organizational staff requires additional expertise or bandwidth.Splunk license acquisition and management: If you're looking to optimize the value of your investment in Splunk, SP6 has the award-winning expertise to ensure the best and most cost-effective business outcomes.