Service Support Specialist/Dispatcher

Service Support Specialist / DispatcherNeedham Heights, MA | Full-Time | Monday–Friday, 8:00 AM – 4:30 PM - This is an in-person position - $24.00–$31.00/hour (based on experience).Love solving problems and keeping things moving? We're hiring a Customer Service Specialist/Dispatcher with energy, organization, and a "get it done" attitude. You'll be the voice our customers hear and the behind-the-scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We'll appreciate you for it!What You'll Be Doing (A Day in the Life)Answer service calls with enthusiasm and professionalismCreate accurate service requests and manage detailsAssist customers and resolve issues quicklyDispatch and communicate with technicians via dispatching softwareManage schedules and updates to keep things running smoothlyAct quickly on urgent tasks and troubleshoot as neededProvide clear quotes and prepare invoices with correct pricingPitch in wherever needed to keep operations flowingYou'll Crush This Role If You're…Detail-oriented and highly organizedComfortable with Microsoft Office (Word, Outlook, Excel)Skilled at multitasking and staying calm under pressureAble to work independently and thrive in a teamSelf-motivated, quick to learn, and adaptable in a fast-paced settingExperienced in customer service (dispatching, billing, or ERP systems is a plus)The Physical Stuff (Nothing Wild)Mostly office-based workOccasional light lifting of supplies or boxesA mix of sitting, standing, and walking throughout the dayUsing computers, phones, and standard office equipmentWhat's in It for YouMedical, dental, vision, life, and disability insurance401(k) programPaid time off (PTO) and sick leaveTown Shares program—share in the company's long-term successAce Service Co. is an equal-opportunity employer.J-18808-Ljbffr