Service Support Specialist/Dispatcher

Service Support Specialist / DispatcherNeedham Heights, MA | Full-Time | MondayFriday, 8:00 AM 4:30 PM This is an in-person position $24.00$31.00/hour (based on experience) Love solving problems and keeping things moving? We're hiring a Customer Service Specialist/Dispatcher with energy, organization, and a "get it done" attitude. You'll be the voice our customers hear and the behind-the-scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We'll appreciate you for it!What You'll Be Doing (A Day in the Life)You'll never have the same day twice, but here's what your day will usually include:Answer service calls with enthusiasm and professionalismCreate accurate service requests and manage detailsAssist customers and resolve issues quicklyDispatch and communicate with technicians via dispatching softwareManage schedules and updates to keep things running smoothlyAct quickly on urgent tasks and troubleshoot as neededProvide clear quotes and prepare invoices with correct pricingPitch in wherever needed to keep operations flowingYou'll Crush This Role If You'reDetail-oriented and highly organizedComfortable with Microsoft Office (Word, Outlook, Excel)Skilled at multitasking and staying calm under pressureAble to work independently and thrive in a teamSelf-motivated, quick to learn, and adaptable in a fast-paced settingExperienced in customer service (dispatching, billing, or ERP systems is a plus)The Physical Stuff (Nothing Wild)Mostly office-based workOccasional light lifting of supplies or boxesA mix of sitting, standing, and walking throughout the dayUsing computers, phones, and standard office equipmentWhat's in It for YouMedical, dental, vision, life, and disability insurance401(k) programPaid time off (PTO) and sick leaveTown Shares programshare in the company's long-term successReady to unlock your potential as a Service Support Specialist/Dispatcher? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional! Ready to Join the Fun? If you're the kind of person who loves helping customers, keeping things organized, and being part of a team that enjoys working together, apply today. We can't wait to meet you. Ace Service Co. is an equal-opportunity employer. Ace Service Co. is a division of Unlimited Service Group, "All Unique, All United."