TCR Implementation Specialist

Grow your TCR Implementation Specialist career with a company that values its employees and rewards them for a job well done! Due to growth, we are seeking an individual with great relationship building skills as a TCR Implementation Specialist in the greater Charlotte, NC area. We are proud to offer: Pay rate based on experience level Company vehicle Phone and laptop Uniforms Tools Comprehensive benefits package to include medical, dental, and life insurance 401K with company match Excellenttraining program Steady, consistent work Growth opportunities! An Implementation Specialist is the very first impression of service that our clients see. It is imperative that the Implementation Specialist have superior customer service 100% of the time. The Implementation Specialist is required to be knowledgeable and provide clear and confident communication to clients during the onsite installation process. Essential Duties and Responsibilities Communicate with TCR/ATM Implementation Supervisor on client needs, install, and customization of equipment. Performs detailed quality assurance checks of the equipment to ensure functionality and all additional components ordered have been added and tested and are 100% ready to go live on installation day. Test and troubleshoot final system setups prior to go live date. Works closely with the service team to ensure a positive customer experience. Works closely with the service team to help provide end-user support during and after the implementation process. Qualification/Competencies/Work Experience Requirements: Ability to adapt to a changing environment. Ability to be punctual and follow a prescribed schedule each week. Ability to pivot, if necessary, to meet customer demands. Ability to maintain technical competencies of product lines that are supported in the industry. Ability to work independently in a detail and deadline sensitive environment. Ability to troubleshoot and diagnose mechanical errors Ability to maintain a reliable means of transportation with valid drivers license and current automobile insurance. Ability to effectively communicate with clients and teammates through Microsoft Outlook and other various communication platforms used by QDS. (Teams, Smartsheets, and Calendar) Ability to read, interpret and follow diagrams and manuals. Ability to work extended hours as needed to meet customers demands. Preferred Education and Experience High school diploma or equivalent Work Conditions/Physical Requirements: This position is required to work Monday Friday with the potential of overtime work during the week and on the weekend. This position is required to travel 75% of the time. Must be able to drive and/or fly when necessary to meet customer needs. Must be willing to work in outdoor weather and/or unregulated temperatures for 4-6 continuous hours per day Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling. Our decades of experience and variety of products allow us to serve our customers by providing the best solutions to solve their specific needs. We are committed to helping our banking and credit union clients identify and deliver their Branch of the Future strategy. Our goal is to demonstrate how technology can impact on their bottom line and deliver a better customer experience. We work with our retail clients to create efficient cash handling processes and reduce the risk of theft with automation tools and technology. For immediate consideration of this great TCR Implementation Specialist opportunity, please Apply Today! Job Type: Full-time Pay: From $23.00 per hour Expected hours: No less than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Monday to Friday