Strategic Engagement Manager (MONS)

Strategic Engagement ManagerThe New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Zohran Mamdani is head of the executive branch of New York City's government. The Mamdani administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City's economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. The Mayor's Office of Nonprofit Services will engage with and support both New York City's nonprofit sector and City agencies that contract with nonprofit partners. Among its core functions, the Office will serve as a hub to engage and communicate critical information to nonprofits, develop and coordinate the delivery of capacity-building programs to support nonprofits to more easily contract with the City, research the health of the sector, and coordinate activities to advance the recommendations of the Joint Task Force to Get Nonprofits Paid on Time. As a part of the Mayor's Office of Nonprofit Services (MONS), under the supervision of the Deputy Director for Contracting, the Strategic Engagement Manager will play a critical role in bridging the gap between nonprofit partners and city agencies, ensuring delayed payments and contract concerns are promptly addressed and resolved. You'll refine and use systems to record, track, report on, and improve response times in accordance with a standard operating procedure while communicating empathy to the operational challenges nonprofits face. The Strategic Engagement Manager will be responsible for managing a high volume of communications and will use multiple platforms to be responsive and communicative, including email, messaging, and scheduling phone calls to triage inquiries and communicate with City agencies about solutions and progress toward resolution. Your work will require seamless collaboration across departments and stakeholders to drive efficiency and impact in nonprofit service delivery, and support nonprofits as they seek to navigate city bureaucracy while delivering critical services for New Yorkers. You will particularly have the opportunity to work closely with NYC's Chief Nonprofit Officers to resolve constituent inquiries in a timely manner and strategize on system reform that can address nonprofit pain points. Specifically, the Strategic Engagement Manager will perform the following job responsibilities, which include and are not limited to: Constituent Issue Resolution: Serve as the primary liaison between nonprofit partners and city agencies to address and resolve service-related concerns. Facilitate prompt issue resolution while maintaining sensitivity to the needs and constraints of nonprofit organizations. Complete triage and inquiry response and follow-up in compliance with the standard operating protocol to track, monitor, and analyze response times and resolution outcomes. Cross-Departmental Collaboration: Coordinate with city agency partners, including Chief Nonprofit Officers, to develop streamlined workflows for nonprofit engagement and service delivery. Build strong relationships with stakeholders to enhance cooperation and improve service outcomes. Coordinate/facilitate meetings and events among the key stakeholders. About You: Strong organizational, time management, and prioritization skills. Background and interest in project management, case management, and customer service. Flexibility and a willingness to take on miscellaneous tasks. Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint. Experience working with nonprofits or in a nonprofit environment. Experience with or interest in local government and policymaking, especially in the partnerships between nonprofits and government. Experience with NYC contract management, procurement, or PASSPort. Proficient in the use of project management applications, such as AirTable. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.