Remote Sr. Customer Service Representative

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.Recruiter Note: Remote position, but Candidate must reside within the Miami, FL or nearby cities.Duties:Answer and track incoming callsPrepare and submit accurate, detailed reports in government systemsTrain and onboard new CSRsConduct database and open-source researchRoute and escalate calls appropriatelyOther duties, as assigned5+experience in a call centerAssociates DegreeProven ability to multitask simultaneously communicating and inputting dataStrong written and verbal communication skillsProficiency with telephony systems, CRMs, and Microsoft Office Suite.Experience in handling sensitive information