Technical Solution Analyst

Location: In-office – Sandy Springs, Georgia, United StatesSchedule: Monday–Friday, 9:00 a.m.–6:00 p.m.Reports to: Technical Solutions SupervisorPrimary Responsibilities Provide technical support through phone, email, and ticketing systems. Troubleshoot AMI/AMR systems, software applications, network connectivity, andrelated technical issues. Triage, prioritize, and resolve customer cases while maintaining ownershipthrough resolution. Conduct customer onboarding and training for SaaS applications, ensuring successfuladoption, effective use of system features, and a positive customer experience. Document troubleshooting steps, findings, and resolutions in Salesforce, Jira, orother support systems. Escalate complex issues to Tier 2/Tier 3 Support, Engineering, ProductManagement, or other appropriate teams. Assist with software installation, configuration, user accounts, permissions, andapplication support. Analyze system information, logs, and data to identify potential causes andsolutions. Provide clear and timely communication with customers and internalstakeholders. Contribute to knowledge-based articles, technical documentation,troubleshooting procedures, and process improvements. Develop and maintain technical knowledge of Mueller’s AMI/AMR products,applications, and technologies.Qualifications Required Associate’s degree in computer science, Information Technology, or related field;equivalent experience may be considered. 2+ years of experience in technical support, application support, help desk, or arelated technical role. Strong troubleshooting, analytical, and problem-solving skills. Excellent customer service and communication skills. Experience with ticketing or case management systems such as Salesforce orJira. Ability to manage multiple priorities in a fast-paced environment.