Director Account Management - Lifecycle Services - Hardware

Location: US remoteEmployment Type: Full-TimeA global provider of aftermarket lifecycle services and technology solutions is seeking a Director of Account Management to lead its computing division.This role will focus on driving strategic growth across the computing division, managing key global customer relationships, and leading commercial initiatives to maximize long-term profitability and customer retention.Key ResponsibilitiesDevelop and execute the overall growth strategy for the computing divisionBuild and maintain strong executive-level relationships with key global customers and strategic partnersIdentify and develop new business opportunities within the OEM computing and electronics marketLead complex commercial negotiations including pricing, contracts, renewals, and service agreementsCollaborate closely with operational site leadership to ensure best-in-class customer delivery and service performanceDrive customer satisfaction by proactively managing escalations and ensuring timely resolution across global operationsLeverage international operational capabilities to create scalable and value-driven customer solutionsMaintain strong understanding of market trends, competitive landscape, and customer strategies within the computing services industrySupport forecasting, account planning, financial performance management, and broader commercial operationsPartner cross-functionally with operations, finance, and leadership teams to support long-term strategic objectivesRequirementsStrong experience within the repair, aftermarket services, IT lifecycle, electronics services, or technology services industryProven background in strategic account management and business development within enterprise or OEM environmentsExperience managing relationships with senior stakeholders and executive decision-makersDemonstrated success negotiating complex commercial agreements and pricing structuresStrong commercial and financial acumen with understanding of profitability driversAbility to operate effectively within a fast-paced, global, and highly matrixed environmentExcellent communication, leadership, and stakeholder management skillsExperience supporting multinational customers and global delivery models preferredWhat’s on OfferOpportunity to lead a high-growth global business sector within a well-established international organizationExecutive-level visibility and strategic influence across global operationsInternational exposure working with some of the world’s leading technology and OEM brandsCollaborative and entrepreneurial leadership environmentStrong long-term career growth potential within a rapidly evolving technology services marketIf you have experience leading strategic customer relationships within technology services, OEM lifecycle solutions, repair services, or ITAD environments, please apply or get in touch for further details.