Customer Success Manager all genders welcome!

About the JobJoin us in reshaping the future of golf! With a team of over 85 passionate people, we're dedicated to our mission in revolutionizing the golf industry one swing at a time. Our international Customer Care team, based in Munich, is seeking a motivated Customer Success Manager (all genders welcome!) to become part of our company in a dynamic and innovative environment. Ready to embrace your Vice?Your FairwayManage and continuously optimize customer care operations for our North American marketEnsure service excellence across all customer touchpoints by leveraging tools, processes, and dataOwn, develop, and refine workflows and automations in Zendesk, including AI-based assistance and macrosCollaborate closely with global cross-functional teams (Operations, Marketing, Tech) to align on priorities and ensure a consistent customer experienceMonitor KPIs and customer satisfaction metrics; identify trends and turn insights into actionable improvementsSupport the implementation of AI tools and participate in further automation of service processesYour Scorecard5+ years of experience in Customer Care / Customer Experience, ideally in e-commerce or DTC brandsSolid knowledge of golf or a strong personal affinity for the sportDeep hands-on knowledge of Zendesk (or alternative tools) and its automation potential; experience with setting up or improving workflows is a mustExperience with AI tools in customer service – ideally including implementation or integration – is a strong advantage.A passion for customer satisfaction and operational excellence, combined with a pragmatic mindsetProactive, solution-oriented and well-organized approach to workExcellent communication skills in English (spoken and written) ; native-level fluency preferredExperience working remotely across time zones; location ideally in Central or Mountain Time (CST/MST) for optimal collaboration with our European and US-based teamsOur ClubhouseWe embrace diversity and innovation – our motley team comes from all backgrounds and perspectives, united by fresh and bold ideas.Taking ownership from day one – our ambitious vision relies on every individual stepping up to bring Vice Golf to the next level.Grow with us – we place great emphasis on your personal development, where you benefit from not only regular performance feedback but also an annual training budget.About usWelcome to Vice Golf, where innovation meets performance in the world of golf. From top-tier golf balls to cutting-edge clubs, apparel, and accessories, we offer a comprehensive lineup of products tailored to golfers of all levels, from enthusiasts to professionals. Established in 2012, Vice Golf has rapidly established itself in markets all around the world, captivating people with our high-quality offerings.