Customer Service Supervisor

FTS has partnered with a business that is looking to hire a customer service representative. This position would be a 2 year contract role as our client migrates data to a new program Qualifications: 3+ year of customer service experience Microsoft Office Experience Excellent communication skills Responsibilities: Training and Development: Conduct training sessions for new hires and ongoing development for existing team members to enhance skills and knowledge. Performance Management: Monitor individual and team performance metrics, conduct performance reviews, and implement improvement plans as necessary. Customer Interaction: Handle escalated customer inquiries and complaints, providing resolution and maintaining a high level of customer satisfaction. Process Improvement: Identify areas for process improvement and work with management to implement effective changes to enhance service delivery. Reporting: Prepare and present regular reports on team performance, customer feedback, and operational issues to management. Scheduling: Create and manage staff schedules to ensure adequate coverage and meet service level expectations. Collaboration: Work closely with other departments to address customer issues, implement new initiatives, and support overall business goals. Job Types: Full-time, Contract Pay: $24.00 - $26.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Work Location: In person