Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing operation in Rochester, New York through a Contract position. This role focuses on delivering responsive service to customers, handling high-volume phone interactions, and ensuring orders are entered accurately and efficiently. The ideal candidate is comfortable in a call center environment, communicates clearly, and can manage both incoming and outgoing customer contact with professionalism.Responsibilities:• Respond to customer inquiries by phone and provide timely, accurate information about products, orders, and service needs.• Manage a steady volume of inbound calls while maintaining a courteous and solutions-focused customer experience.• Place outbound calls as needed to confirm order details, follow up on requests, and resolve open issues.• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.• Address service concerns by identifying customer needs, researching information, and guiding each issue toward resolution.• Maintain clear records of customer interactions, order activity, and follow-up actions to support service continuity.• Work closely with internal teams to communicate order updates, clarify information, and help keep customer requests on track.• Prior experience in customer service, preferably within a call center or high-volume support environment.• Demonstrated ability to handle inbound and outbound calls in a detail-oriented and efficient manner.• Experience with order entry and processing customer information accurately.• Strong verbal communication skills with a consistent focus on customer satisfaction.• Ability to manage multiple tasks, stay organized, and maintain accuracy in a fast-paced setting.• Comfortable using standard business systems and learning company tools quickly.• High school diploma or equivalent is typically required.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.