Service Business Development Consultant - CMA's Subaru of Winchester

Description:Position SummaryThe Service BDC Representative is responsible for managing inbound and outbound communications to schedule service appointments, follow up with customers, and support the overall efficiency of the service department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment.About Carter Myers AutomotiveCarter Myers Automotive (CMA) is a family and employee-owned company committed to excellence, integrity, and community. Were currently seeking a motivated Service BDC Representative to support our Hyundai and Subaru dealerships , helping us deliver outstanding service experiences to our customers. What We Offer:Competitive pay with performance incentivesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysEmployee ownership opportunitiesCareer growth across CMAs dealership networkWe Value DiversityCMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.Requirements:Key Responsibilities:Handle incoming service calls and customer inquiries with professionalismMake outbound calls to schedule appointments and follow up on missed or declined servicesConfirm appointments and communicate service needs clearlyMaintain accurate records in CRM and scheduling systemsCoordinate with service advisors and managers to ensure smooth customer handoffsMeet performance goals for calls, appointments, and follow-upsRepresent CMAs values in every customer interactionQualifications: Experience in a call center, customer service, or automotive service environment preferredStrong communication and interpersonal skillsAbility to multitask and manage time effectivelyProficiency with computers, CRM systems, and scheduling toolsHigh school diploma or equivalent requiredBilingual (English/Spanish) is a plusBenefits:401(k) retirement savings planEmployee Stock Ownership Plan (ESOP)Health insuranceLife insurance and accident insuranceTuition reimbursement for continued educationPet insurance for your furry family membersFinancial wellness programs to support your financial goalsEmployee discounts on parts and servicesPaid Time Off (PTO) and paid holidaysCertificates, Licenses, Registrations:Valid Driver's LicenseDrug and Alcohol PolicyCMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employeesPre-Employment Screening NoticeEmployment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!PI31783b4fb436-26289-38998900