Patient Account Customer Service Representative - Remote

1. About Our Client:The organization operates within the healthcare industry, providing surgical services to a diverse patient population. It addresses challenges related to delivering accessible and comprehensive care by supporting a team with varied backgrounds and experiences, aiming to foster growth and deliver consistent patient outcomes.2. About the Opportunity:The Patient Account Customer Service Representative plays a crucial role in the Revenue Cycle team by serving as the primary contact for patients regarding their accounts. This remote position focuses on assisting patients with billing inquiries, payment arrangements, refunds, and account resolution, thereby supporting the organization''s financial health and enhancing patient service experience.3. Responsibilities:• Answer incoming patient calls professionally and provide accurate billing information• Return voicemail messages and initiate calls to resolve account discrepancies and balances• Verify patient account details for accuracy before billing• Process patient payments securely and in compliance with policies• Manage self-pay credit balances and initiate patient refunds as necessary• Follow up on outstanding patient accounts receivable and process bad debt• Maintain detailed records of patient interactions and account activities• Assist with additional duties as assigned• Adhere to all organizational policies and procedures4. Requirements:• High School diploma or GED• 1-2 years of experience in a medical office, healthcare billing, or revenue cycle environment required• Preferred experience handling high call volumes in customer service• Familiarity with Nextgen and SIS Billing Systems is a plus• Knowledge of insurance billing, patient balances, and account reconciliation preferred• Strong customer service and communication skills• Ability to work independently, follow detailed instructions, and maintain accuracy• Basic knowledge of Microsoft Word and Outlook• Understanding of HIPAA and confidentiality requirements• Resourcefulness and adaptability in problem-solving• Self-motivated with capacity to meet standards with minimal supervision5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.6. Benefits & Perks:• Health coverage• 401(k) with match and profit share• Paid time off (PTO)Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.