Guest Services Associate: Club Wyndham Smokies

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You’ll ShineAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:Bring smiles to guests from around the world by providing warm welcomesGuide guests through the registration process, issue unit keys, and provide information about the resort and area attractionsProcess cash and credit card transactions strictly following established proceduresBalance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilitiesComplete all check-out procedures and verify that the correct charges and credits are reflected in guest foliosReserve and confirm reservations for individuals and/or groupsProvide guests with room rate quotesRespond to guest inquiries and concerns as quickly and completely as possiblePromote teamwork and quality service through daily communications and coordination with other departmentsHow You’ll Be RewardedMedical, Dental, and Vision InsuranceDiscounted Hotel & Resort StaysEmployee Stock Purchase ProgramTuition Reimbursement401K Retirement Savings with Company MatchWhat You’ll BringProfessional appearance and a positive, can-do attitudeExcellent communication skills with the ability to read, write and understand EnglishAbility to solve problems with a minimum of supervisionBasic math skills and knowledge of proper cash handling proceduresAbility to multitask and work in a fast paced environmentAttention to detail and strong organizing skillsBasic computer and office skillsHotel hospitality front office system knowledge a plusAbility to work independently or with others as neededHigh school diploma or equivalentOne year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferredHow You'll Be RewardedWe offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.